Auto Detailing near Barre, VT

“Needed to find the place that will care for my car’s needs. After bad experiences with attitudes and poor customer service, it was time for inspection and I needed to find someone. I am so glad we found Ayer’s, profession and polite. Professional in all aspects while remaining personable and informative. Now with peace of mind my Gold Camry will be treated for the queen she is ?❤️”

“My husband and son both bought trucks from them. They both had excellent experiences. So I decided it was time for a new car as well. I purchased a Mitsubishi Outlander from Poulin in March. Jason was a great sales rep. He did not pressure me at all. Doing the financing with Mike was easy. They got me a great APR on the loan. When finalizing things we discovered the car didn't have a remote start. I was super disappointed. They knew this was a feature I really wanted. They went above and beyond and agreed to put one in for me. When I drove off the lot the collision control malfunction lights came on. I brought it right back to them. Jason had the mechanics look at it and deemed it safe to drive. They agreed to fix it. I was able to drive it a couple days before I had to bring it back for the work. In that time I discovered several other issues such as one back door didnt work, there was an extreme flutter in the hood, the brakes felt funny. Most of all there was a severe sway in the rear end! It was too the point I was scared to drive it! When I dropped it off I notified them of all my concerns. They were very receptive. They did the remote start as promised and sent it to the Mitsubishi dealership for the other issues since it was under warranty. Once I picked it up 20 minutes later the same malfunction lights came back on, the brakes and sway in the rear end were the same! I called and voiced my concerns . Once again I returned it to them for the same issues. They checked my brakes and discovered an issue with a caliper. Poulin fixed them and sent it back to the Mitsubishi dealership for the other issues. I was frustrated and angry about it. I mean who wants to buy a car and not be able to drive it! I had called and emailed Stephanie from Poulin several times. She did the best she could to keep me updated on the repair process. This time I was without my car for a month! I finally got my car back. The brake issue that Poulin dealt with was resolved. However the very next day the malfunction lights came back on and the severe sway was still there. I was beyond frustrated at this point! Mitsubishi was saying there were no issues with the malfunction on the collision control and they changed the shocks so there was no issue with the rear end that was causing the sway I was concerned about. For the 3rd time I contacted Poulin. Mike called me immediately. They knew how upset I was about my whole experience. He understood my concerns and frustration. At this point he offered to do a swap out. He did some research and found that all the issues I was having were a common problem with the Mitsubishi Outlanders. They felt bad that I was having all these issues. I had owned the car 56 days. I only physically had it in my possession 13 of those days! He had another car he thought I might like and asked if I wanted to come take it for a couple days and see if it was something I was interested in. If I wasn't he would find another one. He wanted me to be happy with my purchase. I picked up a 2021 Volvo XC60. I loved it! It still needed to have a few things done and get inspected. They arranged having it picked up from my work and delivered a loaner. The next day they had my new car ready. The transition was smooth. I had the same great APR even. They gave me above trade value on the Mitsubishi so that my payments stayed pretty much the same. Despite the fact that ALL the issues with it were not in anyway their fault they made it right! They went ABOVE AND BEYOND! No other dealership would have done this. With all this being said I would NEVER buy another Mitsubishi. However, I would definitely buy from Poulin again. These guys are awesome. They stand by what they sell.”

“Have always had a good experience here and have always been apprised of costs before any major work is done.
I also appreciate what I learn, as Chris is very good at explaining how things work, or why they don't.”