The Verizon store at 1542 US Route 302 in Berlin, Vermont, offers a friendly and helpful experience for customers. The staff are praised for their professionalism and patience, with several reviews highlighting the exceptional service provided by team members such as Miguel, Nick, Mike, and Joel. Customers appreciate assistance with upgrading phones like Apple iPhones, Samsung Galaxy, and Motorola edge+, as well as help with account issues. The store's sales consultants are known for explaining details clearly, saving customers money, and going above and beyond to meet their needs. Many reviews mention the store's wide selection of wireless accessories and exclusive Verizon services, along with current promotions. Although some accessories are considered overpriced, overall, the store receives high marks for customer service and support. Customers recommend this location for anyone seeking reliable Verizon devices and services, emphasizing a positive, personable shopping experience.
After hours of dealing with both another local franchise and Verizon phone calls regarding an upgrade for my phone that failed to even try to accommodate me in obtaining the best option for me, I am so appreciative to have met with Mike Trombley at this Verizon store last week.
He was able to pick up the pieces and... read full comment
September 2026
Worked with Tyler and had a great time getting my new phone. Great customer service, super helpful!
September 2026
Easiest phone upgrade experience in many years! Garett was knowledgeable, professional, and friendly. He thoroughly explained the details of bill changes, the new phone and any warranties. We will be coming back to this store and requesting Garrett for future Verizon needs.
