Auto Repair in Berlin, VT

“Scott Campbell was able to locate a truck that met all of our requirements immediately, and it was a short 3 days from initial contact until we took delivery. Scott did everything he told us he would do. We will be back.”

“The search for a new mechanic is over. Such a great experience from the first phone call to work being done on my daughter's 2014 Subaru and my 2019 Toyota. Incredible service and same day pickup. Super grateful that my coworker recommended The Source!”

“Liked the in shop video,great to hear from the technician himself.Excellent service,the recall was flawless w/ no changes to our set-up of the car.Vehicle was completed faster than we expected.Thank you!”

“Everyone was friendly, willing to go out of their way to help and provide a seamless and painless experience. I would highly recommend. I will definitely be going back when the time comes.”

“I have bought my last 3 vehicles thru Adam Crowley and he moved to 802 Subaru so I had never been to this dealership as I live in New York but I made the trip and it was very much worth it. Everyone was so friendly and I got what I really wanted. I am beyond grateful and I can’t express this enough. I will be telling my people to go to this dealership. Thank you Adam, Derrick and anyone that has helped us. Great people.”

“This place has my loyalty. Shopping here is definitely a different experience than shopping at basically any other auto parts store. Jon and Brian behind the counter have so much knowledge and are so friendly. They have also been there forever. Unlike so many other places, there is, by comparison, virtually no turnover. The staff are probably paid well and jon who's the manager is just an awesome dude. So nice to walk into a place and see familiar faces.

Another difference? There is no in your face advertising or marketing. Probably because most of what these guys do is sell to auto repair shops. So retail, while certainly present isn't their primary business. Instead they rely upon reputation. Because their customers are shopping with them every day and if they sell poor quality stuff, mechanics get call backs and lose a lot of money/reputation. That said prices are also reasonable. Also, because these guys deal so much with repair shops, they also, apparently offer training to shops and their mechanics. Yes, that's right. The guy behind the counter literally trains independent shop mechanics. So if you have a question or need advice, they have more experience and insight than you would believe. They have been incredibly helpful to me over the years and I know that they would be for you too.”

“Went to buy a 2022 Ford f-150. They made the process extremely painless, and walked me through the whole process. Extremely helpful and kind employees. Would definitely recommend to anyone looking to buy a quality used car.”

“Called with an unexpected vehicle breakdown on a friday. Crosstown fit me in as soon as they could and traveled in excess of 70 miles to help me get my car back home by Sunday afternoon.”

“I've had my Toyota bZ Woodland in with 802 Toyota a few times now, and the team has gone above and beyond every time. It started with a persistent charging system fault, and Steven Reese, the Service and Parts Director, drove up to my house in Montpelier and picked up the car himself. They diagnosed it quickly and replaced the charge cable assembly, which cleared the fault. While they had it, they also installed a factory trailer hitch at my request and fixed a stripped rear license plate bolt.

Installing a trailer hitch on these cars usually means giving up the tailgate kick sensor, because the original sensor is too big to fit alongside the hitch, and the usual answer is to disable it. Their Master Diagnostic Technician, Andrew Berg, put in a new sensor instead, relocated it to the right of the hitch, and marked the spot with a small logo so I'd know where to kick. It has worked perfectly ever since.

Any brand new model comes with teething problems, and that goes double for an electric vehicle, and probably triple for what I believe is the first one of these sold in Vermont. From the day I took delivery, mine wouldn't authorize at Tesla Superchargers, and Apple Maps EV Routing couldn't read the state of charge. Nobody could point at a single cause, and the car itself checked out fine, so this was clearly something above the dealership's level. Steven stayed on it for weeks anyway. He opened a case with Toyota's Brand Engagement Center, sent them my diagnostics, screenshots, and videos, checked with the region's field technical specialist, and eventually got me talking to Toyota's own technical people directly. I never would have reached the right folks on my own, and he also emailed me out of the blue, more than once, just to ask whether Toyota had called me yet.

He kept finding things I never asked him to look for. When Toyota published T-SB-0040-26 about level 3 charging concerns, he sent me the bulletin to read and had me scheduled for the software update the next afternoon. And when we discovered that my four-pin trailer wiring already worked without a part that was sitting on stop sale, he told me straight out that it surprised them, and then saved me the cost of a part I didn't need. I'll take that kind of honesty over a polished answer every single time.

Both problems have since resolved. Apple Maps routing started working for the first time and has kept improving, and then one day I plugged in at a Supercharger and it just charged, so Toyota's engineers are clearly making progress on the case. That case only exists because Steven opened it and kept pushing it up the chain. It's rare to find a service department with this level of technical expertise and pride in their work, and Steven and Andrew are absolute professionals.”