Brattleboro Auto Mall is a dealership known for honest and kind customer service. The experience is consistently described as excellent, easy, and with no pressure. Staff are very responsive, accommodating, and provide great communication. They give a lot of information and are helpful in answering all questions. The team is noted for its moral and fair approach. In one instance, they refused to sell a car with an issue, demonstrating refreshing honesty without pushing another sale. When errors occur, the ownership steps up to make things right. The sales and finance managers are pleasant and do not push unwanted upsells. The purchase process is simple, quick, and easy, even within tight timeframes. Customers are very satisfied and highly recommend the Auto Mall. They appreciate the outstanding service at a fair price and often return, citing a long-term working relationship. Vehicles are given thorough preparation before pickup. This honest and kind service builds strong loyalty, with customers purchasing multiple vehicles and referring family and friends.
Good sales and finance people. Service Department very good also.
July 2026
Kyle Ferriter and team were great! He got me right in and they took care of my truck’s needs quickly. The waiting room was comfy. Snacks would’ve been nice. I will definitely be back and look forward to working with Kyle in the future.
July 2026
Tom Rogers is your guy. Very nice guy and genuinely cares about his customers and accommodating to what they want. Straight forward and doesn’t sugar coat anything. I recommend him to anyone with any part of the process.
