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“This was the third Verizon store I went to hoping that someone would help me with my phone issue. The store in South Burlington was pretty dismissive of my problem so i didn't want to return.
Helen was excellent and helped me with my phone right away. She tried troubleshooting a bunch of different things, only to find that I needed a new phone due to an antenna issue. She even called the warranty department for me and it made everything so easy. After being brushed off by the other stores, her going the extra mile for me was really awesome. I really appreciate the assistance!”
“Josh is fantastic! Warm and friendly, patient, not irritated at all by my ignorance—plus he solved my problem. I hope you highly value him as an employee. He couldn’t be better!”
“Lisa was a pro! Her level in multi-tasking was incredible. Waited on multiple customers and never missed a beat. keep up the awesome work, was very satisfied with her service”
“Phone wasn't charging, figured the port just needed to be cleaned out but took it in just in case it was something more serious. Guy took my phone, cleaned it out, and was done in about 3 minutes. Wouldn't even let me pay him, if I have problems again I'll definitely come back. Great service.”
“I’d give six stars if I could. Excellent service at a super affordable price. Be mobile saved the day when my phone screen cracked. I won’t hesitate to use their services again and will gladly refer my friends and family their way! Thanks again!”
“Gavin was incredibly helpful and friendly. He helped me work out issues with transfering to my new iphone, put my new screen protector on for me (yay!), and helped me save over $100 by making some changes to our account. He even gave me movie tips for saving at our local cinema!! Amazing service. Grateful!”
“My 2 year old phone stopped connecting to the network, but since the screen wasn't broken and the phone wasn't lost, insurance wouldn't cover a replacement. I went to multiple Verizon stores over multiple days in my area without a fix. We tried restarting it, new sim cards, esim, factory reset, reset network settings, everything. I have over 200 gigs of pictures, messages, and data on my phone, so factory reset takes hours and hours to get back all my data. I came in to the Shelburne road location and delt with Levi, Zach, another Zach, and Tristan (manager). These reps were SO helpful! After getting through to a Verizon rep on the phone (in store) she wanted us to run through all the same stuff we had already done 4 other times including factory reset. I had a meltdown. After being thrown around store to store for almost a week with no answers and just having my phone thrown through the ringer, I was about to take my phone and smash it in hopes that insurance would finally pay for a replacement. Tristan kindly explained to the rep that we had tried everything 1000 times and how I had unnecessarily been pushed store to store without answers or help and something needed to be done before I left. The lady on the phone ended up sending for a replacement device. Apparently they are out of my device and it could take up to a month for a replacement. All the reps in store came together to brainstorm solutions to get me through until the new phone comes in and I am immensely thankful for all of them. These people take their jobs seriously. They truly care and want to help. If you have Verizon and need assistance, come to this location!”
“This cell phone shop could possibly be the best anywhere. Melissa the manager is incredible! She is willing to go above and beyond your expectations for customer service. I highly recommend this wonderful place !”
“Had a great experience with Megan, who helped take over my trade in and adding new lines to my account after another sales person dropped the ball. She was really helpful and communicative with me. Would recommend going here to work with her!”
11AM - 7PM
1203 Williston Rd, South Burlington
Mobile Phones
“Gab did a fantastic job helping us change our carrier, purchase a new phone, getting the necessary accessaries, and switching from one phone to the next. He was super professional. We will go back if we need phone support!”
“Julia was fantastic. She’d only just started working at the AT&T Store and I’d of never known if I hadn’t asked. She was very polite, professional and knowledgeable. Her manager, Shane I believe was his name was always available for any questions she had when needed. Overall I was very satisfied with my experience, that location is ran beautifully.”
“I went to another AT&T store and they sent me out within 5 mins and told me it was an Apple problem. I drove to Small Dogs who deals with Apple and the stated they couldn’t help. I walked into this AT&T in the U-Mall and sat here for 1.5 hours and the problem was fixed!! A big shout out to Danyel for all your help! Went about and beyond!”
“My partner and I are in the area on vacation when my phone (which actually uses the T-Mobile network through another vendor, but not T-Mobile directly) decided I had no service. After trying the things I could think of, I stopped by here to ask for help to open my sim compartment. (Thanks Johnathan!) When that didn't help, another great young man, Fred, at the store tried to help us figure out the issue (it was a mystery because there didn't seem to be a reason for the issue). When he couldn't figure it out, he took the EXTRA extra mile and downloaded the map of the area will be in the next few days and our route home. We're super grateful that we found someone that helpful and thoughtful.
I turned the wifi off then my phone off and turned it back on at our hotel and, thankfully, my service came back, but if it happens again while we're so far from home, we're now prepared.”
10AM - 7PM
60c Pearl St, Essex Junction
Mobile Phones
“The two guys there, Josh and Dillon, were exceptional! I was there on Black Friday and these guys were swamped, but they moved through every single customer quickly, efficiently, and most importantly politely10/10, can't recommend these guys enough!”
“Store wasn't too busy and the checkout was easy. Unfortunately the aisles were cluttered and seemed to be in a beginning state of disarray. I did however find an item in the electronics department I couldn't find elsewhere ?♂️ all things aside my family and I had a smooth trip!”
“The young man who assisted me, Ashish is a wonderful brand representative for your company and young students and workers everywhere. He is an exceptional sales person, gave me a great deal, and taught me how to use the product. I couldnt be more pleased. Thank you.”
“Alot better than other phone companies these people got their stuff together and are on point with service all of them are knowledgeable with what ever question or problems you may have with other carriers.the prices are reasonable and the accessories is good .I highly recommend to anyone please check this spot out. You won't be disappointed”
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“Sara is amazing! I had the most complicated phone issue to sort out which the AT&T phone reps and a worker from another store weren't able to help me with, but she was patient and got to the bottom of it for me. She's just super kind and smart. I highly recommend only going to this AT&T store because workers at the other area stores will give you much less of their time and care.”