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“I stopped in today with a phone that wouldn't charge because my kids jammed a rusty and corroded phone charger into the port. I wish I got her name but this amazing woman identified what kind of phone I had before I even handed it to her and fixed it within 2 minutes. I thought for certain I needed to replace my phone, or the port at minimum, and I was in full panic mode. She was so sweet and kind and didn't even want to charge me. No more corroded phone chargers for me but if I run into any other issues I'll definitely stop here first. Thank you soooooo much for your help! <3”
“This was the third Verizon store I went to hoping that someone would help me with my phone issue. The store in South Burlington was pretty dismissive of my problem so i didn't want to return.
Helen was excellent and helped me with my phone right away. She tried troubleshooting a bunch of different things, only to find that I needed a new phone due to an antenna issue. She even called the warranty department for me and it made everything so easy. After being brushed off by the other stores, her going the extra mile for me was really awesome. I really appreciate the assistance!”
“Josh is fantastic! Warm and friendly, patient, not irritated at all by my ignorance—plus he solved my problem. I hope you highly value him as an employee. He couldn’t be better!”
“Lisa was a pro! Her level in multi-tasking was incredible. Waited on multiple customers and never missed a beat. keep up the awesome work, was very satisfied with her service”
“I had my iPhone 16 Pro screen repaired, and the experience was honestly great. I booked the appointment, and they came directly to my house, which made everything super easy and convenient!
The technician was professional, on time, and explained everything before starting the repair. The screen looks brand new, and the repair was done quickly and carefully. They even included a free screen protector, which was a nice touch.
If you’re looking for a mobile phone repair service that comes to you, I’d definitely recommend them. Super convenient and stress-free!”
10:30AM - 6PM
325 Main St # 7, Winooski
Mobile Phones
“My phone charger port was broken and my phone died. After, buying the same phone again, and 3 days of driving to Verizon, T-Mobile, and Walmart for phone support, my phone was still not working. My only other option was to drive almost 3 1/2 hours to NY or NH to a corporate store for a solution.However, I googled phone repair near me, first, and saw this store in Burlington. I drove the 35 miles to it, with my new (not working/activated phone), and my dead phone that I needed to have turned on for my files/account transfer.The technician in this store fixed my phone with the broken charger in about an hour for a very decent price.I couldn't believe it, 3 days and the others couldn't.I appreciate the promptness and knowledge of the technician. Thanks.”
“Gab did a fantastic job helping us change our carrier, purchase a new phone, getting the necessary accessaries, and switching from one phone to the next. He was super professional. We will go back if we need phone support!”
“I went to another AT&T store and they sent me out within 5 mins and told me it was an Apple problem. I drove to Small Dogs who deals with Apple and the stated they couldn’t help. I walked into this AT&T in the U-Mall and sat here for 1.5 hours and the problem was fixed!! A big shout out to Danyel for all your help! Went about and beyond!”
“Yesterday, I was helped by two ladies named Lexi and Meline. Both of them did a fantastic job permanently solving an issue in one day that remained unsolved for weeks prior to coming into this location.
These ladies listened to my concerns and instead of making excuses, they took responsibility and came up with a solution despite the complexity of the issue. I had an awful experience at a different store in the area recently but these two made up for it yesterday. One of the systems Verizon uses malfunctioned during the middle of the process but the two of them carried on with grace, poise, patience, and care in order to keep everything moving in the right direction. I'm grateful to both of them for their hard work and excellent customer service.
I will choose this store from now on for any future business I have associated with my phone.
Thank you!”
“My 2 year old phone stopped connecting to the network, but since the screen wasn't broken and the phone wasn't lost, insurance wouldn't cover a replacement. I went to multiple Verizon stores over multiple days in my area without a fix. We tried restarting it, new sim cards, esim, factory reset, reset network settings, everything. I have over 200 gigs of pictures, messages, and data on my phone, so factory reset takes hours and hours to get back all my data. I came in to the Shelburne road location and delt with Levi, Zach, another Zach, and Tristan (manager). These reps were SO helpful! After getting through to a Verizon rep on the phone (in store) she wanted us to run through all the same stuff we had already done 4 other times including factory reset. I had a meltdown. After being thrown around store to store for almost a week with no answers and just having my phone thrown through the ringer, I was about to take my phone and smash it in hopes that insurance would finally pay for a replacement. Tristan kindly explained to the rep that we had tried everything 1000 times and how I had unnecessarily been pushed store to store without answers or help and something needed to be done before I left. The lady on the phone ended up sending for a replacement device. Apparently they are out of my device and it could take up to a month for a replacement. All the reps in store came together to brainstorm solutions to get me through until the new phone comes in and I am immensely thankful for all of them. These people take their jobs seriously. They truly care and want to help. If you have Verizon and need assistance, come to this location!”
“Gavin was incredibly helpful and friendly. He helped me work out issues with transfering to my new iphone, put my new screen protector on for me (yay!), and helped me save over $100 by making some changes to our account. He even gave me movie tips for saving at our local cinema!! Amazing service. Grateful!”
“I'm 68 and not very tech savy.
My phone was very outdated and I wanted to switch from my current provider to T-Mobile after reading reviews. I'm on limited income so was interested in free phone and low monthly plan.
Cole walked me through the whole process with patience and didn't try to up sale me. He transferred all my info and priceless photos. Love my new phone and have great reception.”
10AM - 7PM
60c Pearl St, Essex Junction
Mobile Phones
“The two guys there, Josh and Dillon, were exceptional! I was there on Black Friday and these guys were swamped, but they moved through every single customer quickly, efficiently, and most importantly politely10/10, can't recommend these guys enough!”
“These store Representatives work very hard trying to help everyone to the absolute best of their ability, even though some of them can bring some of their own heavy emotions at times.”
“Julia was fantastic. She’d only just started working at the AT&T Store and I’d of never known if I hadn’t asked. She was very polite, professional and knowledgeable. Her manager, Shane I believe was his name was always available for any questions she had when needed. Overall I was very satisfied with my experience, that location is ran beautifully.”
“The young man who assisted me, Ashish is a wonderful brand representative for your company and young students and workers everywhere. He is an exceptional sales person, gave me a great deal, and taught me how to use the product. I couldnt be more pleased. Thank you.”
“Alot better than other phone companies these people got their stuff together and are on point with service all of them are knowledgeable with what ever question or problems you may have with other carriers.the prices are reasonable and the accessories is good .I highly recommend to anyone please check this spot out. You won't be disappointed”
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“Sara is amazing! I had the most complicated phone issue to sort out which the AT&T phone reps and a worker from another store weren't able to help me with, but she was patient and got to the bottom of it for me. She's just super kind and smart. I highly recommend only going to this AT&T store because workers at the other area stores will give you much less of their time and care.”