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March 2024 by Green Mountain Door (Jeffrey & Kathy Many)
Was having some trouble balancing my new hot tub water. Went to see Leah, she was sweet and kind as well as knowledgeable! Helped me figure out a plan and was so nice! I will be back! Thank you Leah- tub is in balance and we are enjoying it. I must note. I didn’t buy my tub there but they were so helpful anyway!
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February 2024 by L G
They had the product I was looking for. All good.
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February 2024 by Barry Williams
Had to pick up supplies for a client.
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February 2024 by Larry McKenna
I went for water testing and chemical needs. Very helpful person.
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February 2024 by Keith Tallon
This is my second consecutive visit within a couple of weeks for a spa water test and chemicals. The Allen sales representative Leah was extremely pleasant and knowledgeable. There was no attempt to sell more products to me.This employee is an excellent representative of Allen Pools and Spas.
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January 2024 by Rod Lovely
Delivery was professional and complete
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January 2024 by Monica Powell
We've had over a year-long struggle with our hot tub going into protection mode. Brian from Allen Pools recently came out and, fingers crossed, fixed it! Throughout the process, he was transparent and patient as we explored our options. So far, everything is working well. A big thank you to Brian for his invaluable help!
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January 2024 by Michael Pisula
Helpful staff, well organized.
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December 2023 by Ben Olds
The purchasing process was awesome. Dave was super helpful, clearly wasn’t trying to “upsell” me but wanted to get me the right product for my needs, and stayed in touch regularly afterwards. The deliver element left something to be desired though - didn’t show up when they were supposed to, didn’t apologize (just gave an excuse), rescheduled without checking, didn’t call ahead to confirm they’d be there when they were supposed to be. For such a great sales process, I’d have expected a little better customer service on the delivery side. All in all, though, I’d work with them again no questions!
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November 2023 by pam estadt
We recently purchased a hot tub from Allen Pools. Chris, our salesperson, was so helpful, responsive and professional. Delivery was seamless, but our electrician didn’t wire properly. Michelle reached out right away and the issue was fixed immediately. I’ve talked to her since then and she is so friendly and helpful. Even though we haven’t had the hot tub for very long, I feel confident that Allen Pools will help to remedy any problem that might come up. I’d definitely recommend this company.
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November 2023 by Dawn Smith-pliner
Thank you Dave Berger! I appreciated the time you spent with us answering all the questions we had regarding buying our new Tristar hot tub. Today is chop up the old one to make room for it the new one!
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November 2023 by teresa voorhees
We love our new hot tub! The installation crew were wonderful! Loved working with Andrew!
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October 2023 by Glenna Ackerman
Excellent HotTub delivery. On time, very quick set up, and answered all my husband's questions.
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September 2023 by Randy Chadurjian
Lacey helped us to purchase what we needed, and provided important information on filter maintenance. She also answered our questions regarding the hot tub cover. She’s very knowledgeable and is an asset to your company. Thanks so much!
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September 2023 by Marsha Davis
Experience as fine. I wish they had vacuumed out the hot tub before filling it and taken the stickers off the inside. They also filled it in the tub part, not the filter area so there was a problem with air in the lines and the jets were not working properly. They got it going though and we do love the tub.
