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“Nelson Ace Hardware is a class act!I’ve been going there a few years to get things for work and am blown away by the friendly attentive customer service , which is the complete opposite of other places I’ve been…I’ve met a lot of awesome dogs there over the years and realized mine hadn’t been there as I’m usually there on the clock so brought her down this morning as I needed a couple keys made and we both left on cloud 9!!!Thank you Bob Nelson and staff for all that you , Happy Holidays!”
“I would like to give a shout out to Chad from the Barre Vermont store he had knowledge but what he didn't have knowledge of was not afraid to tell me that he was not knowledge about that and actually pulled someone in who was more knowledgeable than he was thank you Chad so much for that I greatly appreciate it”
“If you're looking for that old style hardware store, this is definitely the place I loved it, I would recommend to any of my friends but I have to warn you if your claustrophobic don't go in I'm dead serious.”
“They often have the items that we are looking for as long as it doesn't have to be something very specific they carry a good general inventory. It is good to support a local business rather than the big box stores the food is pretty decent but quite pricey”
“Wow, from a customer's view- I'd like to address a few of the more negative comments so as prospective customers aren't swayed by some of the negativity-
- cleanliness- don't confuse dirty for old- this is an older country store, but kept well, and food service, where it counts, is clean and tidy- The floors aren't new and there isn't five state of the art bathrooms with artwork hanging- if thats your thing you are in the wrong place to begin with. You are getting gas and a coffee, not attending a gallery opening.
Service- have some of the negative reviewers ever considered you may be the problem and not the workers? I've been coming here for 20 plus years, consider it one of my favorite stores, and can't really pick out a bad interaction- like anything else, maybe it goes both ways
Price- its a country / convenience store- I would imagine they can't compete with the walmarts of the world, its not cheap but I find it inline with any other operation of the type- yes prices have gone up, as they have everywhere
So to recap, great deli, great hours for a country store, great selection (from a sandwich, to fishing lures, to canning jars, to hardware, to gas, you get the idea), friendly service, and almost always run into a neighbor or friend to catch up with. Just go in with a reasonable attitude, don't expect it to be a new megamart, and I bet you will have a good experience.”
“The staff is friendly and knowledgeable. The store is well supplied and very organized as well as clean. They also offer propane fill-up which is a must when full time RV-ing. ?”
“They always have what I'm looking for. Whether it's rolls of aluminum, pocket doors, tool repair, or hardware. Also, I've only run into competant, and friendly service. Highly recommended.”
“They might have less stock than big box stores, but it is much higher quality and they are super helpful. Very nonintimidating staff who understand varying understanding about wood and can guide you to what you need.”
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“We had been looking for an exterior door for a while but live quite a distance from the store in our state. Melinda and associates were great in regards to helping us with options, details and great customer service.”