LaValley Building Supply is a local hardware store that provides a wide range of products and services to the community. The store is handicapped accessible, but the tall shelves and narrow aisles may pose some challenges for customers. Despite this, the employees are described as super friendly, knowledgeable, and helpful, always willing to answer questions and address any potential issues. The checkout process is simple and easy, and the store has a great vibe overall. Customers who have visited the store have had positive experiences with the staff, who have been praised for their expertise and willingness to assist. The store is also known for its size selection and is preferred over big-box chains, as the local staff can provide more personalized and knowledgeable service. However, one customer had a negative experience with the store's refund policy. The customer had paid for an item that the contractor did not use, but the store refused to refund the customer, stating that the contractor must return the item. Despite this isolated incident, the store has demonstrated a commitment to addressing customer concerns and ensuring that similar issues do not occur in the future. Overall, LaValley Building Supply is a well-run local hardware store that provides a positive shopping experience for its customers, with knowledgeable and friendly staff, a wide selection of products, and a commitment to customer satisfaction.
It is handicapped accessible. Tall shelves and the aisles are a bit narrow. The employees were super friendly. Checkout was simple and easy. The store has a great vibe.
July 2025
We needed to reside a section of our house. The folks at LaValley were very helpful, knowledgeable, and answered all our questions and made sure to discuss potential issues that we may need to address in the project. Would definitely recommend Rutland LaValley. We have positive experiences with all the staff we've encountered.
April 2025
It’s always best to go with the local guys instead of the big box chain. This store has more size selection and knowledgeable staff that can actually answer your questions instead of staring blankly at their issued phones like in other stores.
