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“I have been banking here for 20 years. They are still the best financial institution I have dealt with in the States. Service is quick and efficient. Every query and request is dealt with quickly and efficiently, often simply via chat. I also deal with some of the bigger national banks but NCFCU is by far the best one. Keep it up!”
“I came in to local branch 15 mins before closing time and Hannah set me up with a checking acct due to my inability to link my savings debit card to cashspp. She was a wizard. Very charismatic, professional, understanding, and it was a delight to have her help me! By far the best experience I have ever had at a bank/credit union and I do believe she needs a raise! I equate going to banks/credit unions like going to the dentist and Vermont Federal CU is nothing compared to that. They even gave me the best rate on an auto loan by far last year. 5 of 5 stars all the way! Ty again Hannah!”
“Working with Danielle W. was amazing! She is kind and caring and did everything she could to get us to closing on our new home as fast as possible, would highly recommend her!!”
“The Citizens Bank on Shelburne Road in South Burlington has professional, knowledgable, friendly and helpful staff. There are advantages to having a neighborhood bank with a national reach but local service. This branch is great!”
“Five stars for the strong, silent type. The teller here said ‘hello’ and ‘bye’—and not a single unnecessary word in between. No small talk, no upselling, just pure, efficient banking bliss. Honestly, I felt spiritually seen. Thanks!”
“Great branch with knowledgeable staff to work with you and open an account. Some other branches have new staff and aren't educated enough to inform customers of their offerings.”
“Hi, my husband and I were in your bank yesterday, Nov.4. We're here from Canada and wanted to exchange a large sum of money into smaller bills. A lovely teller helped us...I wish I knew her name. I know it began with M and she was at the far right wicket. She was so patient and understanding. Anyhow, if we ever have need of opening a U.S. account, your branch will be our first choice! Thankyou so much.”
“My experience has been overly positive going to this branch. The staff have always been nice and helpful. Whether replacing a card or making deposits has been an easy in and out trip. The atm drive through is also convenient.”
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“Thank you especially to the Branch Manager Kerry Lyons who went above and beyond to help us secure a loan. Typically we bank at the North Avenue branch but due to a change in personnel Kerry was filling in there as a manager on top of his regular job. Amazing service - professional, timely, and very kind.”