“These folks work their tails off. They are clearly understaffed but I have always liked it here. Mistakes can happen but I believe they really do try. I went in looking for paint markers and a young lady helped me out right away and told me one of two aisles they would be in. I found them within minutes.
I sometimes go here for Amazon returns. It's the same line as the cashiers so the wait can be extensive but they're understaffed. They do what they can. Mistakes do happen though. For an amazon return, I wanted the money put back on my card rather than credit towards my next amazon purchase. The gentleman seemed rushed for sure and probably did what was quickest to him. I asked if he could reverse that and he said no. Annoying for the customer they just assumed but it's what it is.
I still give 4 stars just because it's not their fault they're understaffed. Just be very very crystal clear on the amazon returns/refunds.”
“Sara is the kind of employee who turns a simple trip to the UPS Store into an experience you actually remember. She goes above and beyond, treats every customer with genuine kindness and respect, and makes you feel like your business truly matters. Her professionalism, patience, and willingness to help are exceptional. Employees like Sara are rare, she is truly an asset to the UPS Store and deserves to be recognized for the outstanding service she provides.”
“Super fast production of a 5-poster project! It came out perfectly and was very high quality. The two women staff members I dealt with were helpful and very accommodating of my needs (I wish I could remember their names -- they deserve a medal.) The work far exceeded my expectations.
My only negative is the clunky online order system, which is impossible to navigate if you have a custom-sized, multi-page order. I wasted a lot of time trying to submit my order and finally gave up and called the store, at which point they gave me an email address to submit my order and took it from there.”