The UPS Store in South Burlington is known for its friendly and helpful staff, who work hard to assist customers, even during busy times. Customers appreciate how well items are packed, especially fragile items like glass decanters, which arrive safely and quickly. The team offers a variety of shipping options and ensures packages are well protected, often receiving praise for their expertise and professionalism. Many customers have had positive experiences returning Amazon packages, with their items arriving in good condition and the staff handling returns smoothly. However, some customers have experienced occasional issues with staff during busy periods, including rudeness or unprofessional behavior, which has been disappointing. Despite this, the store is generally regarded as a reliable place for shipping, packing, and returns, with the staff being friendly and hardworking. Overall, the UPS Store in South Burlington is a busy but helpful location that provides efficient service and careful packing, although customer experiences can vary depending on staff and time of visit.
Sara always hand delivers my mail, she is the best.
May 2026
Liam pointed me to the return kiosk I needed to use; then proceeded to Assist me in how to follow the steps for my return. All in a very Approachable respectful manner. Much appreciated, Thank You Liam.
April 2026
These guys are underappreciated. The amount of mail that goes through this hub needs 4 full time attendees - they do it with 2.
I appreciate the speed and reliability. Thanks y'all!
