Heritage Toyota Service, located on Rt. 7 in South Burlington, offers a comprehensive range of vehicle services for all makes and models. Their modern service center features 30 service bays, including 3 fast track stations, and is staffed by 20 certified, Toyota factory-trained technicians, among them 4 Master Certified technicians. Customers can wait comfortably in a lounge equipped with free Wi-Fi, satellite TV, and complimentary Green Mountain Coffee Roasters coffee, or use a quiet lounge if they need a space to work. The dealership provides convenient services like the H-Team Oil Change Punch Card, offering a free oil change after five paid ones. Customers have praised the staff for being friendly, helpful, and professional, often highlighting their responsiveness and willingness to go above and beyond. For example, technicians and staff have promptly scheduled repairs, kept customers informed via texting, and even arranged rentals to ensure customer satisfaction. Many reviews mention the staff’s genuine effort to make customers happy and to ensure their needs are met efficiently, whether during vehicle maintenance or purchase decisions. While most experiences have been positive, some customers noted minor delays caused by new communication systems. Nonetheless, Heritage Toyota Service is highly recommended for its attentive staff, quality service, and dedication to customer care, making it a trusted place for vehicle maintenance and purchases.
I think charging someone $75 to reinstall something you took off above normal labor is NOT fair or good customer service.
September 2024
Ray has followed through numerous times getting us set for the installation of our tube steps and bed extender brackets. Excellent first experience with Heritage Toyota service!
September 2024
Love how I get status updates and the pictures of the walk around.
