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September 2025 by Matt
Disgusting treatment by owner. 0 respect. DO NOT DO BUSINESS HERE.
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September 2025 by Dean Fraser
As I write this review, I am currently on minute 102 with UPS customer service over a shipment this store couldn’t get from South Burlington to Rutland a staggering 60 miles, sent overnight. The package contained notarized legal documents, including a car title I paid them to handle.
Once it left the counter, they had no responsibility, no answers, and no accountability. The only reason this isn’t a one-star review is because there’s a woman that works there who is occasionally nice to my kids if it’s not too busy. Otherwise, their service is unreliable so don’t trust them with anything important.
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July 2025 by Judy Merchant
My package was not sent and insurance on it wasn't offered. The recipient has not received my package sent June 1 as of today, July 25, and I doubt they ever will. The owner tried to be helpful at first but became dismissive of my complaint in favor of his employee., (over me, his patron.!) The owners manner was not professional and was rather rude at our last exchange on the phone. I won't go to this UPS location at the Blue Mall again. The public needs top consideration and respect shown them, always! And, if anyone else relates to this frustration, please post it.
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March 2025 by Dynamite Roark
Service here is unbelievably bad!
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March 2025 by Kenneth
They took good care of my package
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February 2025 by Eric Jacob
The staff was extremely helpful and both of the young ladies working last Sunday when I visited were excellent.
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October 2024 by Paul Monheimer
This was the busiest UPS store I’ve ever seen. UPS folks were amazingly friendly, super helpful and never stopped being nice to every one! We arrived with a lot of items to ship. They accommodated to the best of their abilities and offered options where they couldn’t ship. All items super well packed and arrived safely and quickly. Awesome group!
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October 2024 by Jiajia Yu
Very rude and disrespectful employee here.
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September 2024 by Marsha Davis
Pathetic. The woman was very rude and disrespectful and of NO help. Needed a certain supply and didn't even try to accommodate. Went to the Williston UPS Store - Garrett there was very helpful and great customer service.
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August 2024 by Kerry Elizabeth Swift
No Fed-Ex drop box. Clerk says they are privately owned and can’t make the change on Google.
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July 2024 by Gotcha lol
UPS is the most unreliable delivery company in Vermont. Don’t trust this company if you manage a business. Best to support USPS or FedEx - both offer sustainable delivery times, dates and ultimately your products actually arrive. No more worthless UPS customer service, lies about delivery or other false narratives they push to shadow their inadequacies of being anything short of reliable.
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June 2024 by Anna B.
Drove 3 hours for a notary appointment I had scheduled here, only to be told on arrival they don’t have a notary. Absolutely unacceptable.
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May 2024 by Kallene Ryan
Every time I come here the customer service is abrasive and frankly unsupportive
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May 2024 by Jason Katz
Very rude customer service. Employees do t care about their jobs or other people never go back again.
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March 2024 by Christopher Page
FRAGRANCE ALLERGIC FOLKS This store has started using a plug in and is no longer safe for us. UPS please remove your plugin so you don’t cause and allergic reactions. I will not be able to return to your store until it is removed.
