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March 2024 by Tina Tripodina
I arrived for a ski weekend with my son. I literally walked into my room and was horrified. I didn’t even want to put my belongings down. I approached the owners asking for a refund. I had booked online and was told that there would be no way of refunding because I had purchased online. I was however, offered a ‘upgrade’ which I was told that I needed to pay an additional 50.$ for. I accepted the offer only because all of the other hotels were booked up. The photos are taken from my ‘upgraded’ room. I feel that they speak for themselves. The only thing that this place has going for it is the location. I seriously can’t believe what people can get away with in a high demand area. I was very dissatisfied. I would rather pay a little extra next time around and get a solid hotel room or air bnb. These people are making a killing and there is absolutely no reason for the lack of updates and the disgraceful condition of the rooms. To say that you are ‘trying’ to offer the best that you can to people is an outrageous falsification.
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January 2024 by George Adler
Extremely helpful with a last minute booking! Room a bit out dated. But perfect place to just lay your head for a ski trip.
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September 2023 by Kev Mugg
Kayden and his family run a beautiful establishment!
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March 2023 by Leah Maguire
This motel is a perfect choice if you are looking for an inexpensive choice for lodging that is very convenient to Mt. Snow. The place is old, and in need of some major upgrades, starting with the very soft beds, the old linens, and the carpet that should have been replaced 40 years ago. While the owner of the establishment is lovely, when I stay at a hotel I expect that it is at least comparable to my home. The game room is moldy, and the pool isn’t particularly warm. I might stay here again, but chances are I’ll spring for a place that costs a little bit more, to have some nicer amenities (like a bathroom that isn’t filthy). You get what you pay for.
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March 2023 by Alec Barnes
Went up for the weekend for the turns. Stayed both nights, great service and care.I would recommend and come back to the Austrain Haus. Thank you.
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March 2023 by Shawn L
cozy room, friendly owner, convenient location. great price. also the Indian veggie food was tasty.
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March 2023 by Ed H.
This place is where dreams are made. I've stayed there twice now for ski trips and for the price it doesn't get much better. Talk about bang for your buck!! From the pool and sauna room to the commons area, there is always an opportunity to enjoy yourself. The rooms are always very clean and the continental breakfast is delicious. And on top of all of that, it's family owned. 10/10 will be going back.
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March 2023 by Max Macero
DISGUSTING. Do not stay here. Everything is outdated, old, and smelly. Stains everywhere and after I checked out the owner tried to tell me he was gonna charge me a cleaning fee. NEVER have I stayed somewhere to gross and unsanitary DO NOT STAY HERE! it’s like stepping into the 1960’s. (Not in a good way)
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February 2023 by Jade Tungul
I recently stayed here for a night while visiting Mount Snow for a ski trip. This was a pretty good stay overall, but there are definitely some caveats that should be considered prior to booking a room here. It's definitely not bottom-of-the-barrel, but there are some cut corners that are worth considering.Before I get into the main pros and cons, I will say that the staff is quite friendly, which we were appreciative of! We were greeted very nicely by a gentleman at the front desk when we arrived, who checked us in quickly and explained where everything was and what was available. It's always a plus when the service is nice.Pros:• Very close to Mount Snow (less than 10 mins)• Close to popular restaurants/bars• Room was well-heated and smelled clean• Heated pool and sauna• Continental breakfastCons:• No wifi in the rooms (just in/near the lounge area), and 4G signal was weak as well• Old, small TV (perhaps something families with kids should consider)• Some light mildew stains in the bathtub/on the shower head• Overall feel of the room is rather outdated/old• Hangers in the closet were extremely flimsy wire ones, so it was hard to hang heavy jackets there• Beds were just okay• Concierge is not 24 hours (to be expected in a family-owned establishment, but something to consider – they are reachable via phone when they are off duty though in case of emergency)• Rooms were not exactly soundproof; some normal volume conversations could be overheard next door pretty easily, so I'd assume any loud neighbors could pose an issue• Price a little steepI think the biggest con here was the price to be honest. I got a room for 2, and the price was $185. Granted, we did book via a third-party site a few days before on a weekend, which probably had an effect on the room rate, but I personally think it's a little too steep all things considered. I know family-owned businesses are harder to maintain without the support of a corporation, and I'm sure the pandemic probably hit places like this hard too, but somewhere around $150 and below would've made this stay feel more worth the price tag. Perhaps making breakfast optional for folks could be something to help bring it down.That said though, I think the biggest advantage of this place was the breakfast since it was burned into the price anyway. No prepared food (i.e. eggs, bacon, etc.), but the spread was still pretty solid! Bagels, cinnamon rolls, donuts, muffins, cereal, coffee, juice, etc., which is helpful considering the fact that (I assume) most guests at this hotel are skiers/snowboarders who need to fuel up before a day on the slopes. I'd recommend heading to breakfast as soon as possible in the morning as well — while the spread was nice, it felt like it could go fast within the first hour, especially on a busy weekend. The dining area was also very cozy and quaint.One important thing to note about this place is that their system for providing toiletries is a bit odd. I thought they did not have shampoo and conditioner because there was none anywhere in the bathroom, just individual bars of body soap, but I later realized that they keep it by the front desk. So, if you need that, be sure to grab it upon check-in or before you head to your room. I think it's something they should consider noting on the room information placard in the rooms as I found that to be an odd thing they failed to mention.Overall, I'd recommend this place for anyone who isn't too picky and is willing to sacrifice a little comfort and otherwise standard amenities. If you're a skier or snowboarder who's looking for a no-frills stay close to the slopes but with an easy next-day breakfast and option to recover in the sauna/pool, then this is definitely the perfect place for you.
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December 2022 by Matija Zajec
We spend one night. We were welcomed with a smile. Rooms are clean and convenient. Our kids were enjoying the swimming pool area while I had a nice session in the sauna. It is a family owned hotel. Owners were very nice and accommodating. We’re definitely coming back.
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December 2022 by Rachel Dalafave
What a wonderful place to stay! This is a family-owned business with not only amazing quality accommodations but so much kindness and warmth. The Indian food is amazing, and they are also accommodating to any dietary needs (vegan, veg, gluten-free--whatever you need). We had a great time enjoying the beautiful surroundings and loved this as a warm and welcoming place to come back to each night.
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September 2022 by Spencer R Day
Dated room furnishings. Beds and TVs are old and need renewal.
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September 2022 by Ryo Hosomi
The owners are very kind. Plenty to do at the hotel from billiards to swimming. Location is a 5 mile drive from mt snow!
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April 2022 by Danny Gomez
This is a quaint and warm lodging with all of the charm and kindness that usually comes with a family owned business. We were a group of 25+ who were spead out around the area and not only did they allow us to have our friends over from other hotels they were willing and quickly able to cater all of our guests with delicious vegan/vegetarian and gluten-free Indian food. They were super accommodating and friendly. If you are looking for simple accommodation with friendly service and all the charm that comes with family owned business, this is the place.
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March 2022 by Adi T
Great stay, exactly what we needed for just the nights sleep with the smaller room and shared bathroom! the couple who own the inn were extremely friendly & super helpful! Exceeded expectations with the sauna and the pool was very warm!
