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“Gavin was incredibly helpful and friendly. He helped me work out issues with transfering to my new iphone, put my new screen protector on for me (yay!), and helped me save over $100 by making some changes to our account. He even gave me movie tips for saving at our local cinema!! Amazing service. Grateful!”
“Sunny as always was PROFFEIONAL, helpful & Uber kind! TY
Just came by again GREAT SERVICE AS USUAL TY
You ever need phone help I highly recommend this place!”
“Josh is fantastic! Warm and friendly, patient, not irritated at all by my ignorance—plus he solved my problem. I hope you highly value him as an employee. He couldn’t be better!”
“Lisa was a pro! Her level in multi-tasking was incredible. Waited on multiple customers and never missed a beat. keep up the awesome work, was very satisfied with her service”
“My 2 year old phone stopped connecting to the network, but since the screen wasn't broken and the phone wasn't lost, insurance wouldn't cover a replacement. I went to multiple Verizon stores over multiple days in my area without a fix. We tried restarting it, new sim cards, esim, factory reset, reset network settings, everything. I have over 200 gigs of pictures, messages, and data on my phone, so factory reset takes hours and hours to get back all my data. I came in to the Shelburne road location and delt with Levi, Zach, another Zach, and Tristan (manager). These reps were SO helpful! After getting through to a Verizon rep on the phone (in store) she wanted us to run through all the same stuff we had already done 4 other times including factory reset. I had a meltdown. After being thrown around store to store for almost a week with no answers and just having my phone thrown through the ringer, I was about to take my phone and smash it in hopes that insurance would finally pay for a replacement. Tristan kindly explained to the rep that we had tried everything 1000 times and how I had unnecessarily been pushed store to store without answers or help and something needed to be done before I left. The lady on the phone ended up sending for a replacement device. Apparently they are out of my device and it could take up to a month for a replacement. All the reps in store came together to brainstorm solutions to get me through until the new phone comes in and I am immensely thankful for all of them. These people take their jobs seriously. They truly care and want to help. If you have Verizon and need assistance, come to this location!”
“Gab did a fantastic job helping us change our carrier, purchase a new phone, getting the necessary accessaries, and switching from one phone to the next. He was super professional. We will go back if we need phone support!”
“Had a great experience with Megan, who helped take over my trade in and adding new lines to my account after another sales person dropped the ball. She was really helpful and communicative with me. Would recommend going here to work with her!”
“Julia was fantastic. She’d only just started working at the AT&T Store and I’d of never known if I hadn’t asked. She was very polite, professional and knowledgeable. Her manager, Shane I believe was his name was always available for any questions she had when needed. Overall I was very satisfied with my experience, that location is ran beautifully.”
“I went to another AT&T store and they sent me out within 5 mins and told me it was an Apple problem. I drove to Small Dogs who deals with Apple and the stated they couldn’t help. I walked into this AT&T in the U-Mall and sat here for 1.5 hours and the problem was fixed!! A big shout out to Danyel for all your help! Went about and beyond!”
“The two guys there, Josh and Dillon, were exceptional! I was there on Black Friday and these guys were swamped, but they moved through every single customer quickly, efficiently, and most importantly politely10/10, can't recommend these guys enough!”
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“This was the third Verizon store I went to hoping that someone would help me with my phone issue. The store in South Burlington was pretty dismissive of my problem so i didn't want to return.
Helen was excellent and helped me with my phone right away. She tried troubleshooting a bunch of different things, only to find that I needed a new phone due to an antenna issue. She even called the warranty department for me and it made everything so easy. After being brushed off by the other stores, her going the extra mile for me was really awesome. I really appreciate the assistance!”