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January 2024 by Craig Piazza
My first time at the store - I we so excited to explore and have a nice experience.Its a beautiful store... Love the layout.I needed assistance to find a pair of Topo shoes this past Sunday 1/21.I greeted the employee and politely asked for help finding them. He did not recipricate my kind greeting and just walked over to the shoes and pointed toward them, saying, in a gruff tone - Here they are.I looked about for a bit, and just decided to leave.I will not return, as there are other like store in the area.
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January 2024 by Jeanne Atchinson
You can't go wrong stopping at REI to see and experience the vast selection of quality sports gear and accessories. The sales staff is extremely knowledgeable about the products that they sell, and they will help you find what will work best for you. Perusing their website before visiting can help identify various choices.
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December 2023 by Ashely Gosselin
Great quality products and great outdoor gear store. However, prices are expensive($300 dollar jackets $100 shirts) but you get what you pay for!
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December 2023 by David Jablonski
The store is fine. The staff have always been helpful and friendly. However, REI branded products have taken a pretty serious dip in quality. I purchased a REI down jacket and after about 15 months of use the zipper broke. When I inquired about getting it fixed I was told this falls under normal wear and tear and was not covered by the warranty. Unbelievable.
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November 2023 by Ethan Locke
Great co-op! Good deals and wide selection of gear. Helpful, happy, and friendly staff. Member dividends. Permanently closed on Black Friday as a paid benefit to employees and encourages me to enjoy nature more than buying stuff
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September 2023 by Grady Vigneau
I love this REI! They have great staff and it's clear that they have a good team there. In particular Rowan has been a huge help in the bike service realm, and Kaia was great during my most recent visit.
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September 2023 by Erica Martin
Edwardo is the show department was absolutely amazing! He was so knowledgeable and so incredibly helpful when my husband was choosing shoes. 10/10!
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September 2023 by Antonino Cruciata
Had a minor-major bike issue within minutes of my arrival to town. I called, wheeled my bike in and in a literal minute I was out of the shop. This is why I'm an REI member. Nothing but great experiences!
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August 2023 by Tatiana Santa Lucia
My husband and I have been members for nearly a year now. We have nothing but positive experiences with REI. I purchased an e-bike from their online shopping. Although their website did not provide us with the most accurate tracking information or updates, however the manager and staff at the store were able to clear up any issues or confusions we had regarding the timeframe for pick up. Last week I got a flat tire on my new e-bike. We got it fixed at their in-store repair shop for free because we are members. We were very surprised at how thorough the techs were as well as their attention to detail. Our only complaint is that their prices are a bit high, but you get a one year return policy if you are a member. Definitely worth checking out if you are interested interested in purchasing a bicycle.
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July 2023 by Sharon F.
If you're in the Williston, VT area and need new running, walking, or trail hiking footwear or have specialized footwear needs, see Trevor at the REI in Williston. He is much more than a salesperson; he is a footwear specialist. Trevor will evaluate your feet, explain in detail the features of various makes and models of footwear, and patiently guide you through the selection process. Best footwear fitting service we've had anywhere. (And given our ages and active lifestyle, we've been through hundreds of pairs of shoes and boots!)
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June 2023 by Inne
The employees are phenomenal. While trying on clothes we got chatting with an employee who went above and beyond to help us. Left with a bunch of sale items and even recommendations for good food in the area!
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June 2023 by charly simard
One of my favourite stores! They have so many things in stock and the staff is very nice. I highly recommend this place for your outdoor needs.
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June 2023 by Joseph Ingram
I want to give a special shoutout to Kiyomi, who went above and beyond in helping us get a rack and a top box for our Subaru.Long story short — Thule’s database that lists vehicle compatibility was incorrect, so when I tried to install a roof rack we picked up from the store, it was a frustrating fail. Kiyomi helped trouble-shoot it multiple times and eventually was able to get the Thule folks to update their records (and to confirm that the product we bought was actually never going to fit!). We had to return the whole purchase and wait for REI to stock compatible racks. When they came in six months later, Kiyomi helped us out again and even installed the the rack and box — a total lifesaver because we have a young toddler, so focusing this kind of job in our household right now is wildly difficult.Anyway, big thanks to Kiyomi — whose technical product knowledge is as impressive as her get-it-done energy — and to REI for finally setting up shop in the Green Mountain state! We were already REI fans but y'all just keep getting better.
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June 2023 by Sarah Kennedy
Great customer service every time I go in the store! It makes me want to go back!
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March 2023 by Megan Thayer
Awesome store!Very clean. Tons of gear and clothing.A lot of friendly workers.Worth a stop!