REI is a popular outdoor retail store known for its commitment to quality gear and excellent customer service. The business offers a wide range of outdoor products, including their own award-winning REI brand gear and clothing, all backed by a 100% satisfaction guarantee. Customers frequently praise the knowledgeable staff, who are eager to assist with everything from finding the right hiking shoes to providing expert bike repair services. Many reviews highlight specific employees, such as Trevor and Christin, for their exceptional service and willingness to go above and beyond for customers. One customer shared a positive experience with the bike shop team, who spent over two hours trying to help with a difficult tire, ultimately providing a new inner tube at no charge. Another customer felt grateful for the help they received during a return and exchange process, noting the staff's kindness and efficiency. However, experiences can vary, as one reviewer mentioned a less-than-friendly interaction when seeking assistance. Overall, REI is seen as a welcoming place for both new and experienced outdoor enthusiasts, fostering a community that shares a love for adventure and the outdoors.
The person at the woman checkout went above and beyond helping me. My online purchase was not linked to my member number. She did the check out then went into the account then made changes, then link the accounts. I will say there was no one else waiting in line, so she wasn't holding anybody up. Very helpful.
June 2026
Dan was super helpful and got me what I needed. Thanks!
June 2026
My kind of store when I'm ignoring my budget. Found things that I did not know I needed or ignoring that I really didn't need.
