Community Bank, N.A. is a full-service financial institution with branches across several states. Reviews highlight that some customers are very happy with specific branches, noting excellent employees who provide great service. One reviewer found the staff at a particular branch to be the best they have ever encountered, mentioning helpful assistance with transactions and safe deposit boxes. Employees are described as going beyond to understand and resolve unique banking problems, researching for answers and putting the customer first until an issue is successfully resolved. However, other feedback points to inconveniences with branch hours. A noted criticism is that no branches have Saturday lobby hours, which some customers find ridiculous, especially compared to a previous bank that was taken over. The institution advises customers to call ahead due to operating on special hours. Overall, while some customers express great satisfaction with the service and employees at certain locations, others are dissatisfied with the limited accessibility.
