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February 2024 by MAURICIO LAHORE
Good attention in Spanish from Mr. ODIR, he helped me with everything I needed and helped me with his advice
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February 2024 by Raymond Boaitey
Seamless pickup. However came across rude member of staff.
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February 2024 by Terrence Andrews
If you need auto parts this on Franconia will have it. Great service.
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February 2024 by Larissa Faller
Local for me. Has knowledgeable staff and vehicle products.
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December 2023 by Franklin S.
Do not shop at the advance auto part they are not professional and offer terrible customer service. Odir O did not handle the situation correct and this location had me going to several advance auto parts when no other location can exchange the part I purchased at 5117 Franconia location. Bad customer service and they need better training
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November 2023 by noel juarez
Poor customer service in store. Phone calls prioritized over physical buyers.
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October 2023 by Anna Everly
Odir helped me replace my battery (and by help, I mean he did it!). The interaction was friendly and easy. He cleaned up my connections and everything. I’m glad I stopped at such a helpful location.
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July 2023 by Charles T
From my Yelp Review: Needed a new battery for my Nissan Pathfinder and Mr. Ordonez went out of his way to recommend a battery and even install it. What seemed easy at first - turned into a 30 min install job dealing with rusty bolts and corrosion. He had a positive attitude and the entire team was more than helpful. A++
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July 2023 by Charles T.
Needed a new battery for my Nissan Pathfinder and Mr. Ordonez went out of his way to recommend a battery and even install it. What seemed easy at first - turned into a 30 min install job dealing with rusty bolts and corrosion. He had a positive attitude and the entire team was more than helpful. A++
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July 2023 by Marius J
Many, many times, I have gone to this location and found the interior store lights turned off prior to closing time - sometimes as much as an hour before. It appears the staff on hand is turning the lights off to make it appear as if the store is closed to (I assume) deter/prevent pesky customers from coming into the location. Not sure what the actual reasoning is, but I can’t imagine this is good for sales. Just my $.02
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June 2023 by Terri D.
I only needed a new battery replacement, and a gentleman by the name of Phoenix went out of his way to help me and was patient and kind and appreciative and make sure the customer service aspects were handled appropriately. Very nice gentleman very good work a great customer service personality!! It was a pleasure doing business there!
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May 2023 by Dawit Teka
Jaxson helped me a lot with installing my windshield wipers. He was very kind and supportive. I definitely recommend for you to go to him if you need any help!
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May 2023 by Erin Fassold
Gregory and the staff of Advance were very helpful and knowledgeable. I had an issue with my vehicle and found Gregory very detail oriented. He went above and beyond to make sure I was taken care of. I am not from the area and was very hesitant to ask for help. I felt very comfortable with the recommendations Gregory made. I found my new local auto parts store!
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April 2023 by Shalesa McLeod
Jaxson was a HUGE help tonight! He was leaving work and stopped to help me pick out and put my windshield wipers on! He was already clocked off and did me such a big favor and helped me with his knowledge! I greatly appreciate his help will be back for the customer service! ?
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April 2023 by Jessica Delgado
Visited Advanced Auto Parts in Rose Hill because I needed new windshield wipers. I wasn’t sure what size wipers I needed so I asked Jaxson for help. He looked up the right size, went over my options, explained the features of the different options and even installed my windshield wipers. Made the experience very easy. 10/10 recommend this store.
