Advance Auto Parts, located at 5117 Franconia Rd in Alexandria, provides a variety of automotive aftermarket products and services. Customers can expect free services such as battery testing, engine code scanning, and battery recycling, along with same-day options at most locations. The store features leading brands like FRAM, Carquest, and DieHard®. Customer experiences vary, with some praising the helpfulness and knowledge of staff. For instance, one employee named Cyrus received commendations for his persistence in assisting a customer with a difficult transaction, making a stressful day easier. Store manager Carlos also garnered positive feedback for his exceptional customer service, helping resolve issues with misplaced batteries and ensuring customers felt valued. However, there have been mixed reviews regarding employee performance, with some customers encountering less satisfactory service from certain staff members. Overall, many customers appreciate the store’s willingness to assist and the availability of essential automotive services. Additionally, the store accepts used oil for recycling, emphasizing its commitment to environmental responsibility. Signing up for the Speed Perks loyalty program can help customers save on future purchases. Whether seeking assistance with a battery or other auto needs, Advance Auto Parts aims to provide a reliable experience for its customers.
Great customer service! The staff was very helpful and professional. They tested my car battery, explained all the different options and prices clearly, and helped me choose the right battery for my car. I really appreciated the honest advice and excellent service. Highly recommend this store!
November 2025
Very helpful especially for older citizens who are not able to install batteries and windshield wipers, too! Boy, do I appreciate their help!
September 2025
Carlos and Gregory at Advance Auto Parts Store #09043 on Franconia Road were extremely helpful. They quickly helped me find and exchange the correct fuses and got my vehicle running again. Great customer service — clear, professional, and efficient.
