Armed Forces Benefit Association
Community Services/Non-ProfitsHours:
909 N Washington St, Alexandria VA 22314 Hours
About Armed Forces Benefit Association
Armed Forces Benefit Association receives positive reviews for its professional and courteous customer service. Customers appreciate quick and helpful responses, often receiving assistance in less than ten minutes. Several reviews highlight staff members like Bella, Ebony, and Danielle for being knowledgeable, kind, and attentive, going above and beyond to address questions and resolve issues. Customers feel valued and well taken care of, whether they need help accessing accounts, understanding policy benefits, or obtaining copies of their policies. The staff's quick thinking, thorough answers, and friendly attitude stand out, making the experience pleasant and reassuring. Many members, some of whom have been with AFBA for over five years, express satisfaction with the service and gratitude for the support they receive. Overall, AFBA is praised for its responsive, professional, and caring customer service team.
Most Recent Reviews
May 2024
Had a question about billing. Was answered and off the phone in less than ten minutes. Professional and courteous customer service rep.
April 2024
Very grateful to Bella for her help with the issues I was having accessing my account. It was a big relief to get this taken care of. Thank you for all you do.
April 2024
My Agent Ebony was very patient with me. She explained step by step above the issue with my policy. Thank you so much!
More Comments(52)
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