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March 2024 by Mojo Polk
I will never shop at this location again! Van Dorn, this means you! We had a really bad experience with an online order last month that wasted 4 hours. Customer Service is non existent and they make up their own rules despite what the website states. No price adjustments, online coupons don’t calculate even when you add them to the app. Arbitrary limits on gift cards. The CS Manager lied, when I requested they pull my purchase history and said a they upgrade thei system and all my 2023 purchase history was lost. Also lied and said the 1 gift card limit per day was in effect over a year. I buy gift cards every month at this location and this is the first I heard today. I go to Falls Church and no problems retrieving my purchase history and no problem with the gift cards either. Very poor Service on Van Dorn to lie to customers to get out of helping them. When your store sales suffer, please understand it is due to poor, dishonest Management.
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March 2024 by Chris H
Have always had good luck at this BJ’s. This month the meat/deli dept was especially helpful with a special order. Meat Manager Alex was terrific with getting the order set up and seeing things though, and 2 staffers at the deli counter were so helpful and great to talk with. Had a great experience, terrific rotisserie chickens (like 20!) and especially enjoyed the people.
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February 2024 by Yaquelin m
I find a variety of what I want and good quality in fruits and vegetables, I use coupons a lot so I feel good. Costco does NOT have many coupons, I recommend BJS 100, the only thing they should put in this location is a gas station because until Woodbrige you have to go to use BJS gas and it is very far away
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January 2024 by Ted Kidwell
I been a member of BJ's wholesale club for a long while now, this location has a lot just as the others do how ever the staff at this location is not to good the management is rude as is a lot who work here the company would do well to give all employees who work here training on customer service, as well as how to talk to customers with out being rude or tring to run over them with a cart. They also need to stop being Rachel to words black and Spanish customers, the employees need to learn to speak English. All this includes the GM and all the management at this location as well. Long whates in line to check out this is most days here the check out line so long it goes all the way back and a round throw the deli or longer all because only 1or 2 cashiers ever working and the self check outs mabby 1 works.
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January 2024 by Joanna McDaniel
Love the quality, and like the selection. Coupons are the best to get for bulk items, they have coupons via their app as well. Fuel savings as well if your location has a gas station. Love the gas prices.
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December 2023 by george pasten
Excellent and very proficient employee, Jesus, during my transaction while shopping at Van Dorn BJs warehouse.Good job for having respectful employees.?
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December 2023 by NiKole Maxwell
I will never understand a store that can be packed with customers with lines out the door and 10 whole entire employees standing around doing absolutely nothing but chit-chatting like I don't get it.
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December 2023 by Andrea Lucero
I absolutely love BJ’s!Jesus (employee) was very helpful answering all my questions. Xmas shopping is done for me, thank you Jesus! Thank you Bjs for amazing employees!
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December 2023 by capital travels
Very bad customer service and especially at the tire department by name JamesVery racist lazy and rudeThe management isn’t any better neither they don’t put enough staff on the shift to save money for their budget
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October 2023 by Lola Horning
I ordered two tires at BJ's in Alexandria, VA. I went for my appointment to get my tires mounted and the Tire guy said he could not mount my tires because his socked wrench did not fit my tire lugs on my Ford C-Max.I called BJ's at Alexandria, VA three times to talk to a REAL BJ's manager three times and put on indefinite hold and then dropped.This location needs to be customer friendly, not customer un-friendly.
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October 2023 by Hashir Jaan
The Employees working on the self checkout they are not respectful and don’t know how to manage the lane
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July 2023 by M Buendia
the worst bjs in the back where is the fresh deli cheese and all staffi asked for white american cheese and the guy who works there started to being rudeshould hire new people
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June 2023 by John Smith III
Fresh fruits, tires, household items, check! BJ’s has you covered. This particular location has a huge parking lot with tons of carts ready for the customers in the parking lot. Fresh smile and hello greets you as you enter the store. Rows and rows of various items, so you will want to have time to walk up and down each isle so that you don’t miss anything. Staff are professional and helpful and can be located walking the isles to assist with any questions you make. This store is “spotless” in regards cleanliness. I watched a gentleman walk around with a dust rag and broom to ensure everything was clean and presentable to the customer. You maybe a SAMS or Costco person, don’t sleep on BJ’s for the same quality, value that you get at other big box warehouse stores.
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June 2023 by L D
Two stars because there is No Gas! One of the best reasons to have a BJ's membership is the very low price of gas, up to 50 cents cheaper, at times! I have never known a BJ's to not have gas! It is suppose to have gas, with regular and premium is offered!Glad I don't live here!
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June 2023 by Tyrell Boson
Cool store. But not at night. Lack of workers to assist. Be in one line all night long to check out 4 items ??♂️
