BJ's Wholesale Club is a popular discount retail store that offers a wide range of products and services. The store caters to various customer groups, including seniors and first responders, by providing designated shopping hours. Customers have had mixed experiences at BJ's. While some have praised the store's offerings, such as the great quality of meat and the ability to use manufacturer coupons, others have reported issues with customer service. Some customers have encountered rude and unprofessional employees, who have provided unsatisfactory responses to their inquiries. Despite these challenges, the store has also received positive feedback. Customers have highlighted the exceptional service provided by specific employees, such as Norma and Miguel, who have gone above and beyond to assist them and make their shopping experience more enjoyable. Overall, BJ's Wholesale Club offers a convenient and affordable shopping option, but the quality of customer service can vary. Customers are encouraged to consider their specific needs and preferences when deciding whether to shop at this establishment.
Started going back to BJ's again as Costco has become a zoo!
May 2026
Robert in the deli in Alexandria Virginia was a exceptional and knowledgeable about his meats and cheeses, we purchased turkey and cheese according to his recommendations.
July 2025
Leighton provided the greatest customer experience while at Bjs! He was helpful, informative, and provided individually oriented customer service. This location is out of my way, however I will be back!
