Capital One Bank receives mixed reviews from customers. Some report outstanding and professional customer service, with employees going out of their way to find solutions to difficult situations. Customers describe being happily greeted and assisted by tellers who are kind, proficient, and efficient, leading to a painstakingly great experience. The bank is also noted for its credit cards, such as the Quicksilver and SavorOne, which offer benefits like cash back and are recommended by some users. Other experiences are less positive, with mentions of accounts being closed potentially not on good terms. The bank has also been involved in business disputes that create uncertainty for customers. For health and safety reasons, some branches may be temporarily closed, but ATMs at open branches, in external vestibules, and at select retail locations remain accessible.
Good service . Staff are very polite and friendly. Don’t need wait for long time. Very convenient.
November 2023
I want to thank Philly for he’s outstanding customer service, I walked in with a difficult situation where none of the other employees wanted to help me out . Except for Philly , he went out he’s way to find a solution to my problems . Very professional and he deserves recognition for he’s service !
July 2023
Thanks all of you at this branch always go above and beyond!
