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“I highly recommend Burke and Herbert as your bank. I have been a long time customer. I recently had a major issue that resulted in having to obtain a new checking account. Dylan Plant, Relationship Banker at the Cooper Road location was extremely professional, knowledgeable and helpful. He ensured I was calm, as the matter I experienced was very stressful, I would not wish it on anyone. I have found all staff at Burke and Herbert locations outstanding. Nice to know that great customer is still out there.”
“Kwan Chan & Don Mills provided EXCELLENT customer service when processing my HELOC. There were no issues at all throughout the process and everything was explained thoroughly. Every phone call during the process was followed up with an email summarizing the call as well. My HELOC process was 30 days from initial application to closing.”
8:30AM - 4PM
1600 Cameron St #200, Alexandria
Banks
“I use the credit union because of the high yield checking account interest rate. I would not use if it weren't so good. The process to get in the building is overkill.”
9AM - 4PM
6478 Lincolnia Rd, Alexandria
Banks
“Thank you, Tanya!
We recently had some frustrating issues with my parents’ new Bank of America account. After a canceled appointment and an unhelpful phone call, we walked into the branch feeling stressed and unsure of what to do next. That’s when we met Tanya—and she completely turned things around.
She was incredibly patient, professional, and quick to solve the problem. Not only did she fix the issue efficiently, but she also took the time to explain everything clearly and gave us helpful tips to prevent future problems. Tanya’s calm, kind, and knowledgeable approach made all the difference.
Thanks to her, a stressful situation became a smooth, even pleasant, experience. We’re so grateful for her help. She truly is the best banker I’ve ever met, and I wanted to leave this message to say a heartfelt thank you.”
“This is a great place to come. The crew at this office is ready to help you with everything with respect and care. They want you to be part of the BOFA family. Thanks to Racha and Frida, you are very kind, as is Nora, who came from another location to help.”
“This is an excellent credit union if you work at the PTO. They will help you get your direct deposit for pay, and your online bill pay set up. The onsite location makes it extremely convenient. They have all the typical services like money orders, cashier's checks, CDs/money markets, savings accounts, car loans, etc. No problems.”
9AM - 5PM
6222 Little River Turnpike, Alexandria
Banks
“My first time coming to this location and if you want to receive service BEYOND EXCELLENCE, this is the Bank for you. I have been Blessed to have Carla for my Bank Teller. The approach to her counter you just feel appreciated. Carla us knowledgeable, caring, kind, thoughtful, great listener, determined to resolve any issues and very patient. I had multiple transactions and she took care of each one making sure before I left all my needs were met. Infirst Bank made the most valuable decision in hiring her. Carla has all the qualities of being a Manager because every employee would strive daily to provide the customer service that Carla provides. Thank you Carla for being the most Amazing Bank Teller in Northern Virginia”
“i've had very good experiences at this branch office, so i don't know how to distinguish my visits from those who felt so cheated. the branch manager, william, has gone way out of his way to assist me. his interactions with other customers, all of whom seemed to recognize & greet him warmly, were impressively professional. the only reason i withheld the fifth star is because some of the tellers are way too friendly & chatty & that's not my way. i'm sure most others appreciate it.”
9AM - 4PM
506 King St, Alexandria
Banks
“Abi has the best customer service skills! She is always happy and ready to assist with my financial affairs! I wanted to leave United bank due to the locations however I will always come out to see Abi! Sabrin is the manager and she will go out her way to accommodate your financial needs! She in informative and just amazing!”
9AM - 5PM
1700 Diagonal Rd, Alexandria
Banks
“Went in for a hefty cash withdrawal and was immediately acknowledged and greeted. Gailord and his counterpart at the desk made everything easy-going and very convenient today. Keep up the good work!”
9AM - 4PM
5140 Duke St, Alexandria
Banks
“Amazing experience at United Bank! Hanan Hashash is truly one of the best representatives I’ve ever dealt with. She was friendly, respectful, and incredibly efficient. Everything was handled quickly and smoothly without any confusion. She made the whole experience stress-free and pleasant. I would definitely recommend this branch to everyone because of her excellent service.”
“Astiaj was great. He was patient and knowledgeable and walked us through all the things we needed. Chris from this branch is also great. The customer service at this branch is why we keep using the Alexandria Atlantic Union Bank branch.”
“I recently opened a business account at this Chase location and had a great experience. Kashwayne was incredibly helpful—he took the time to explain all the account options in detail and made sure I chose the one that best fit my business needs. The branch itself is clean, well-organized, and has plenty of parking, which made the visit even more convenient. Highly recommend this location for anyone looking for excellent customer service and a smooth banking experience.”
“Had a fantastic customer service experience here. Sharkia (I really hope I spelled the name right) was phenomenal: quick, efficient, super friendly and personable. This branch lucked out on having such a rockstar of an employee! Outstanding service.”
9AM - 5PM
600 N Washington St, Alexandria
Banks
“I recently visited the Bank of America branch in Alexandria with my mother-in-law, who recently moved to the area. We were assisted by Geidy, who was kind, patient, and professional from the start. She took the time to answer all our questions clearly and also shared helpful information about new accounts for minors, which I will consider for my child. Excellent customer service!”
9AM - 4PM
1737 King St, Alexandria
Banks
“Came through in the clutch with a safety deposit box. It seemed all the other banks were full with no inventory. The people at United Bank had what I needed and went the extra mile to ensure that I was satisfied. Great job!!!!”
“I want to sincerely thank Susie and Dajah for the beautiful service they provided to me. In today’s world, it’s rare to come across people who are not only professional and knowledgeable, but also genuinely kind, patient, and compassionate. From the moment I walked in, they made me feel welcomed, valued, and heard.
What meant the most to me was how they allowed me to share something very sentimental and important regarding my deposit without ever making me feel rushed or overlooked. Their patience, understanding, and caring spirit truly touched my heart. You can tell they are passionate about what they do and truly care about the people they serve.
The entire experience left a lasting impression on me, and I’m beyond grateful for the warmth, professionalism, and exceptional customer service I received. Thank you,Susie and Dajah, for going above and beyond and for making my experience such a meaningful one. Thank you so much.”
8:30AM - 5:30PM
700 N Fairfax St, Alexandria
Banks
“As first time home buyers, Clay and his team provided great guidance and communication from start to finish. Clay is incredibly knowledgeable and does a wonderful job at listening to understand. As his clients, we felt heard and trust quickly developed as we worked with him. Buying a home has so many moving parts, but we always felt secured knowing Clay had the financial side of everything taken care of for us. He also pays very close attention to every detail! We are so grateful for his time and efforts, and can't reiterate enough his amazing communication along the way. He is patient, kind, and he makes you feel comfortable through every step! He answered every question we had and helped us feel like we had a clear understanding of everything. I would highly recommend him to anyone who is in need of a loan.”
“Customer Excellence!! Customer Service with a Smile!! Karen Simms & Fernando Orellano you are the real MVP's!! In addition to this review I will send a letter to M&T Bank Corporate Leadership regarding this location and the Annapolis location! Many Thanks for providing outstanding customer service! Most importantly for being Kind!!”
9AM - 12PM 1 - 5PM
400 N Columbus St #204, Alexandria
Banks
“Kia was amazing to work with during my purchase recently. She was professional and went over and beyond with helping me! She is a gem and a wonderful asset to the DCU Family. Great work Kia!”
9AM - 5PM
3300 Duke St, Alexandria
Banks
“Everytime I come to this location I have a great experience. One of the most helpful bankers here is Tigist she always leads with a smile and ensures customers are helped promptly. With the leadership of Shahin there is great client communication and I feel safe having my business accounts with PNC.”
9AM - 4PM
5511 Franconia Rd, Alexandria
Banks
“This is a full service BOA location but with limited hours. It has 2 drive thru ATMs, but no drive thru teller windows. You must go inside for all transactions that cannot be done through an ATM.
The wait time here can be lengthy at times as there aren't many other BOA full service locations close by. The tellers are always friendly and helpful.”
“I’ve had u guys for 20 years, last 2 weeks u have locked my card bc u think it’s a Fraud! I haven’t even reported any frauds to u guys in 10 years and it’s my checking account! Last week when it happened, I called and spoke to ur call center and they told me it was unlocked and they couldn’t promise they wouldn’t lock it again! Today, when I tried to use it again. It was declined and I couldn’t use it or get any cash out! I know for sure I got money there! I’m going to start looking for a new bank and I’ll be closing my account after 20 years! And yes, I will be writing a letter to the president and branch Manager tomorrow! I no longer recommend your bank!
Update: I called the branch by the patent office and the assistant manage there was very helpful and found out what happen and issued me a new card. Received it and it works fine! They had insured new cards and I wasn’t aware bc mine wasn’t expired so mine was deactivated after they thought there was a fraud. But everything turned out fine! Thank you to the manager at that branch! They are next to whole foods! I think his name was Cody!”
10AM - 4PM
1310 Braddock Pl, Alexandria
Banks
“Aaron saved me today! Long story short, he got a necessary transfer completed that I couldn't do online. He also showed me how to sync up multiple accounts that I set up with different access credentials so I can do it in the future (Aaron, I got it done after I got home!). Much thanks to him!!”
9AM - 5PM
7915 Heneska Loop, Alexandria
Banks
“They are hands down the best branch! We can not say enough good things about Dre, the branch manager, and the entire staff. They are extremely helpful, kind, caring, and take care of us every single time we need them. We would give then 10 stars if we could!”
“I've been with United Bank for couple years now and they are great, never had any issue. I basically go here for the ATM because the one in the Richmond Hwy branch it's one of the old school ones, this one works well with my financial moves.”
9AM - 5PM
4875 Eisenhower Ave, Alexandria
Banks
“Service is magnificent, courteous, professional and reliable on details. All my needs were met im an instant. Recommend Commonwealth for all banking needs. Thank you.”
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“We had an excellent experience at this Bank of America branch. Farin Dadnam was absolutely wonderful. She helped us combine our accounts into a joint account and also assisted me with applying for a Travel credit card. She was very patient, kind, friendly, and very knowledgeable. She took the time to answer all of our questions, explained everything clearly, and made the whole process easy and stress-free. We never felt rushed, and she made sure we understood every step.
Outstanding customer service like this is rare these days. Thank you, Farin, for your professionalism and genuine care. We appreciate your help and highly recommend working with her.”