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November 2023 by Eric Hageman
I very much appreciate this shop’s attitude toward its customers. I brought in an older sedan for routine maintenance including tire rotation and a state inspection. It turns out my inspection had been done only a few months ago (I had forgotten) and the tires need to be replaced. Rather than charge me for a new sticker or to rotate bad tires, they kept me informed and were honest about their services. I will be back.
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November 2023 by Tessa K.
I called to ask a quick question and they were so friendly and helpful. They told me I should take it to the dealership since it's under warranty but took the time to troubleshoot over the phone. Will definitely bring my car here in the future.
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November 2023 by Lily Henson
The staff was friendly and accommodating — they were able to look at my car on fairly short notice. They ran diagnostics on my car and replaced a sensor. When the problem I had was persisting, they had me bring the car back in. They told me that I needed a new transmission, which would cost around $6,500. I ended up bringing my car elsewhere and it turned out that a different sensor actually needed replacing, and that fixed the issue entirely. Definitely will not have my business again after this.
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November 2023 by Zach R
If I would have walked out of there fixing everything thing that was “wrong” it would have been almost 7k could have bought a new car at that point places is an insane rip off would not recommend at all! Price gouging to the max! They also lie and claim things are wrong with your car that are not like lights being out and saying I needed an oil change even though I got one 2 weeks prior and tried to sell me a 200$ synthetic oil change.
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November 2023 by James Cisek
Pat was excellent, providing superb customer service keeping us informed of our vehicle status throughout two days of work. Was a true professional and car is running like a charm!Services: Tires
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November 2023 by Lily H.
The staff was friendly and accommodating -- they were able to look at my car on fairly short notice. They ran diagnostics on my car and replaced a sensor. When the problem I had was persisting, they had me bring the car back in. They told me that I needed a new transmission, which would cost around $6,500. I ended up bringing my car elsewhere and it turned out that a different sensor actually needed replacing, and that fixed the issue entirely. Definitely will not have my business again after this, happy I didn't shell out the money for a transmission replacement or new car!
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October 2023 by Ben Newhouse
Expensive for an oil change and tire rotation even before the 12% hidden fee that was tacked onto the end of my bill to cover miscellaneous equipment. I've never seen this fee at other shops and it did not show up in the initial invoice, only when I was prompted to sign off on the listed services. I had an appointment for 10:30am and was told I would receive an estimate shortly afterwards and that the car would be ready in the mid-afternoon. I ended up calling at 4:30pm to check on the status at which point I was finally sent the estimated cost and told it would be ready soon. At this point they tried to get me to sign off on additional services that while my car was due for soon, it was 50% more expensive than nearby places would have charged.In general, it felt like I was being pushed to accept overpriced services and hidden fees right before they closed for the day. They did appear to decrease the cost of my oil change, tire rotation, and the miscellaneous fees by 10% after I asked about the high price. Even this they were not transparent about and there was no mention of the price difference as I checked out. Overall, I would not recommend or return to this business. The prices were significantly more than is typical even for the area. Additionally, rushing me to sign off on more maintenance and the hidden fees hours after I was expecting to pick up my car and shortly before closing is unacceptable. I'll be going elsewhere for the additional maintenance that was recommended.Service: General repairs & maintenance
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October 2023 by Libby Larson
Very helpful and informative -- I really like the visual diagnostic information provided. They were thorough and thoughtful in helping me figure out a plan for my car.
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September 2023 by Eli R
Happy to leave this review! Excellent integrity and service.
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August 2023 by Tina Seideman
Great customer service and always a friendly experience. I don't feel misled or manipulated, even though I don't know much about car repairs. I needed a part of my engine re-fixed after a faulty part malfunctioned, and the team repaired my car same-day at no extra charge.Services: Air & cabin filter replacement
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August 2023 by Mokhix12
I'm a repeat customer. It's always a good experience. Pat is a great service manager and advisor. A+++
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August 2023 by PL J.
Had a great experience. Above all these guys are very honest and extremely thorough and knowledgeable. Highly recommend them to anyone. Earned a lifetime customer.
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July 2023 by Jason Treffry
Needed to get a couple lights replaced after an inspection nearby so I swung by and found my go-to auto shop! Pat and Malcom replaced my lights quickly and even answered some questions I’ve had about other parts of my car over the years. They fixed things and taught me things, all with patience and kindness. Top tier!
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July 2023 by Hannah Eldringhoff
My car battery died this morning and I was able to drop off my car around 9 AM and by 1 PM, my battery was replaced and my car was ready for pick up! The staff were prompt and knowledgeable and I’ll absolutely be returning with any car troubles!Service: Auto battery replacement
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Can't say enough about Dion and the staff. My daughter was coming home from graduating college and stopped overnight in Alexandria at a nearby hotel. She and her boyfriend were going to finish the trip home the next morning. Upon checking out she was stopped in her tracks to find her car on crates and all tires and rims stolen from her Toyota Corolla. Being out of state was difficult and scary and not easy to get this car up off the ground. It was Dion that picked up the phone and helped my daughter. The crew that helped were kind, helpful ,and professional. I hope no one has to experience this but If you are ever in a bind , call Ben Neilsens. Take your car here for all your needs! We are so grateful for this service.
