Ben Nielsen's Alexandria Auto Care on North Henry Street is an honest, transparent, and friendly auto shop. Customers describe the service as simply amazing, highlighting their fast, skilled, and educational approach. The business provides clear diagnostics with pictures and comments, separating items into immediate concerns, future fixes, and things in good condition. They offer exact estimates and allow approvals online or by phone, with work often completed within a day or a couple of days. The experience is noted for being free from condescension, with considerate and humane customer service. The team is responsive, kind, and informative, offering helpful guidance on repairs. They are community-driven, with transparent pricing and competitive specials, and remind customers of upcoming maintenance. Many report feeling that work is done in their best interest, leading them to make this their go-to auto shop for all regular car maintenance.
I had a nail in my tire and it was nearly flat, so I called and they said to come on over. I was in and out in under fifteen minutes. Excellent and friendly services and very reasonable prices. And if you have to wait, grab a bite at the excellent Chop Shop tacos next door!
December 2025
The service was very good. However, the customer service rep at AAA told me that I will get a 10% discount when I use their service provider. I was actually given a 5% discount .
November 2025
I visited Ben Nielsen’s Alexandria Auto Care for my second oil change. The entire process went smoothly and efficiently. I was very pleased, and I will return for future car services. They also identified that my rear tires were in very bad shape and needed immediate replacement. I appreciated the info
