Ben Nielsen's Alexandria Auto Care on North Henry Street is an honest, transparent, and friendly auto shop. Customers describe the service as simply amazing, highlighting their fast, skilled, and educational approach. The business provides clear diagnostics with pictures and comments, separating items into immediate concerns, future fixes, and things in good condition. They offer exact estimates and allow approvals online or by phone, with work often completed within a day or a couple of days. The experience is noted for being free from condescension, with considerate and humane customer service. The team is responsive, kind, and informative, offering helpful guidance on repairs. They are community-driven, with transparent pricing and competitive specials, and remind customers of upcoming maintenance. Many report feeling that work is done in their best interest, leading them to make this their go-to auto shop for all regular car maintenance.
Very good customer service. Brought car back to correct an issue. informed of what problem was and fixed issue. Will return
September 2026
Ray was exceptional! Such a great guy and he didn’t have great news to deliver about the car. Lol However he did it go over all options and pricing. The pricing was very competitive and done seem like a money grab. I’d recommend the Nielsen shop over and over again.
September 2026
Great service! They were able to get me in next day after calling the afternoon prior and were very fairly priced!
