-
April 2024 by Mary Segerson
I am so excited about the chairs Erena helped me pick out!! She was so amazing no pressure to buy anything and she was so very helpful! Such a great experience!!
-
April 2024 by John Mock
10/10 across the board. Will be back!
-
April 2024 by Eleni Kalisch
After visiting quite a few furniture stores (Ashley, Haverty’s, Marlo, Bob’s, VCF), we finally made the decision to order from La-Z-boy. The quality and prices were the best we found. We were also extremely impressed with the recommendations and support provided by their design expert and sales associate, Erena. Save yourself a lot of time and just begin and end your search with La-Z-boy!
-
April 2024 by Taylor Smith
Impressed with this store and the customer service. Spent 2-3 hours in here and never felt rushed or abandoned. Michael and the whole floor team provide a great sales experience. The chairs are as comfortable as it gets, with an almost overwhelming amount of customizations. I hope the 6-8 week delivery timeline pulls through without any issues. That is my only concern. UPDATE 4/1/2024: the day after I purchased, within the 3 day grace period, I found the exact same recliner with exact same specs on Wayfair for $120 less, with free white glove delivery, and it was available in stock for delivery within 1 week. I called Michael and asked why I shouldn’t just cancel the order, and place it through Wayfair for faster delivery. He claimed LA-Z-BoY would not honor any warranties through Wayfair. However, Wayfair and La-Z-boy Customer Comfort Care both confirmed that products sold on Wayfair come directly from a LA-Z-BOY warehouse and are covered under the same warranty as if purchased in a LA-Z-BOY authorized retailer. The only key difference is product warranty claim issues within the first 30 days of delivery would go through Wayfair. After the 30 days, all product warranty claim issues would go through LA-Z-BOY customer comfort care, to a specialized Wayfair product team. I called Michael to ask if there was any way they would be willing to match the Wayfair price and delivery time. Unfortunately he informed me that the 30 day price match policy only applies to LA-Z-BOY stores and the website, and there was no way to expedite order times. He offered to cancel the order and refunded me immediately. Luckily I caught all of this within the 3 day grace period. Bumping down one star because I think Michael and his team slightly misrepresented the LA-Z-Boy warranty policy.
-
March 2024 by James Slade
I really appreciated the attention and concern I received from the store manager. She made sure I was happy with my decision and made sure I knew about all the sales. Thank you
-
March 2024 by Shirley Bennett
? good
-
March 2024 by Mike Kane
Erena was fantastic. Extremely knowledgeable and very professional. She gave us all the information we needed and provided a great experience.
-
March 2024 by Sam and Margaret Macensky
The selection was extensive and the employee,Michael, was knowledgable and very helpful. We feel we got a good deal on a good product.
-
March 2024 by Judith Dean
A Comforting Experience with Michael Allen
-
March 2024 by Kay H
Dennis did a great job helping us find the recliner we needed! Lumbar and head support, pet protection plan, leather conditioner, military discount, and a plan to keep in touch since it will take 8-12 weeks for delivery. We went to La-Z-Boy because my Husband’s current power recliner from Haverty’s has had it (8 years is not too bad) and since his Grandfather’s La-Z-Boy from the 1980s is still rocking (we inherited it from his Dad), we figured might as well go with the best!
-
March 2024 by Alfred Burkhard
Monica is absolutely superb! Customer service is first and foremost. We are return customers and lways ask for Monica. We have never been disappointed. She listens and then recommends options. She never attempts to upsell. GREAT representative for your company.
-
March 2024 by Nemo
Gina is the BEST; she helped me figure out the best chair that suited me.
-
March 2024 by Suzz7432
Associate Michael was friendly, helpful and knowledgeable. I only purchased a carpet on sale which is beautiful. I am interested in a chair that was out of my budget but he promised to notify me if it goes on sale. Store is clean and well maintained. I only gave 4 stars because prices are a little high.
-
March 2024 by Robert Lingler
Great knowledgeable associates. Always available to answer questions but let us shop around. Definitely recommend.
-
February 2024 by Paul ortiz
Ben Carter provided excellent customer services during our questions for a Lazy Boy sofa options such as fabrics color, textures, power systems etc. His responses to our questions made it easy to select the best sofa for our needs.
