Mattress Firm Old Town is a store dedicated to helping customers find the best sleep solutions. The staff are friendly, welcoming, and patient, providing knowledgeable assistance without hard sales. Customers appreciate the helpfulness and attention to detail, with staff answering all questions and making the process easy and painless. The store offers a wide selection of top brands like Tempur-Pedic, Sealy, and Serta, with expert staff trained over 200 hours to recommend the right mattresses and bedding. Customers also benefit from the Love Your Mattress Guarantee® and a 120 Night Sleep Trial®, ensuring satisfaction with their purchase. Many reviewers highlight the excellent customer service and helpful lessons on different mattresses, making shopping a positive experience. Delivery options are flexible, and the overall experience is characterized by professionalism and care, making it a highly recommended place for those seeking quality mattresses and attentive service.
Rich was very nice, super helpful and patiently answered all of our questions!
November 2025
Rich was very informative and knowledgeable in helping us decide what kind of bed we were looking for! Answered all of our questions and took the time to walk us through our options!
October 2025
Had a very pleasant experience. Our rep Teddy was very knowledgeable and his customer service was excellent!
