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October 2023 by Jennifer Vernier
A+++ Highly recommend! Josh and his team are very professional, and provided superb customer service. They were extremely kind, courteous and quick to deliver. Prices are certainly reasonable and I felt confident my car issues were resolved. I will return a very happy customer.
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October 2023 by shane haggins
Walked in and some older black guy was just staring at me. His name was Mike. I let him know I had a 6pm appointment. Without even looking in the system he says we only have three of your tires. Mind you the day before I called to confirm the appointment and he tells me they aren’t open at 6pm. I then ask does he have 4 of any tire and he says can’t you just come back on Saturday. I looked at him and said just cancel my appointment. He then says ok and I walk out. I’m sitting on my cat trying make another appointment with a different place when someone runs out to get me. I explain the story and he tells me hold on. Mike comes out and magically has my tires. I give them the keys they don’t take my car back until 6:45pm. Didn’t get my car done until after 8pm. I would never go back to NTB. Especially the one on King street in Alexandria. He didn’t even ask about a warranty or alignment. Smh worst experience ever. They didn’t even clean the tire off. Still has marks and some type of white paste on them.
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September 2023 by Nia Gibbs
Service was awesome. They went above and beyond to make sure I got out of there safely. I really appreciate Aaron especially, he was truly an angel and a moment of light on a really terrible day when so much was going wrong. You can’t put a price on kindness.
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September 2023 by Steven Barberi
Automotive Express Used Tires got my tire patched and had me ready to go in 15 minutes.Came here twice to get a tire changed. First time was 1.5hrs before close and they had nobody that could patch or change a tire. Second time was an hour before close and same thing. I came here cause I live nearby and don't get off of work until 5, but yeah, I'll drive farther out just to avoid this place next time.They said "yeah man we don't want to be here all night." It's one tire that needs to be patched or just changed....
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September 2023 by Jose Dillon
An unexpected emergency bulb installation to continue my delivery work was resolved fast and with great care. Thank you, NTB!
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September 2023 by Brian McCarthy
I called everywhere in the area and found the cheapest tires here. I was sort of expecting a “you get what you pay for” experience, but instead I had an exceptional experience. Alejandro and the rest of the crew were so incredibly honest and helpful. I also asked to get an AC recharge, but the mechanic diagnosed that I wasn’t low on Freon, and so they didn’t charge me for it, and let me know how to fix it. I drove away smoothly, alignment good to go, with the lowest price in town.
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July 2023 by Max S.
Website let me book and appointment and said they were open even though they are closed on Sundays.
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July 2023 by John
Work was done in a timely manner. Only problem I seen both times in was the waiting area was very dirty. First impressions mean everything.
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July 2023 by Marcus P.
Came to the establishment 755a. They SUPPOSE TO OPEN at 8am. They open 8:19am. Okay so I'm first in line. Trying to purchase a tire out the door. Guys go to the back takes 20 mins. Little do you know I have to be to work at 9am. Still late for work. What the hell is even going on here !!!
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July 2023 by J Angel
Had an appoint for 1pm, by 2:10, they still hadn't pulled my car in. When I asked for my key they said I was next. I asked how much longer next would be, the response was in 15min. I had to leave for a call with a lawyer.
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July 2023 by Michael Lovos
I walked in for an alignment and asked the representative for information. I was given and attitude and he told me that he doesn’t know since I’m a walked in I could be waiting until 6:00pm (I walked in before 11:00am) that was fine I made an appointment for the same day at 1:30pm. I arrived a few mins early, I was checked, and 1 hour later no sign of getting my alignment. I understand that 1:30pm does not mean ON THE DOT but wait for over an hour is not respecting yours costumers time. This defeats the purpose of an appointment, wasted my time at this place.
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June 2023 by Nadia Parada
This place was great. Alejandro was a huge help. They really went out of their way to help me with an issue with my terminals that they did not have to. Great customer service. Genuinely appreciate them going above and beyond to help me out. Can in good faith recommend them to anyone in the area.
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April 2023 by David .Kaplan
I have no qualms with the quality of the service provided. However, it took NTB 3+ hours from my appointment time to install a set of tires and do a wheel alignment. This seems like an excessive amount of time, especially given that tires are their speciality.
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April 2023 by Kel O.
I had an appointment at 1:00 pm for a single tire change. I was told it would take an hour and a half. After two hours and not update from the staff, I asked the man at the desk and he said they should get to me in another hour.This was my second time coming to this NTB and the previous time was just as bad with the wait, lack of communication and poor service. I’d actively recommend that people should avoid NTB because of this experience.
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March 2023 by Ye Tun Naing
Mileage they put in their system is wrong. Way more than actual mileage. My car mileage is 134,602 miles. They put 140564 in the system. I don’t think that it is a mistake. It’s is a warranty purpose. So Bad. Please be honest, people.
