M&T Bank

Banks
Hours: M&T Bank receives mixed reviews highlighting both significant strengths and notable concerns. Many customers report excellent and highly professional customer service, with staff frequently described as going above and beyond to resolve problems. Employees are noted as helpful, kind, service-oriented, and welcoming, contributing to experiences that make some clients declare it their permanent bank. For these customers, phone calls are answered promptly and walk-in service is effective for handling deposits, withdrawals, and problem resolution. However, other reviews point to serious issues with cleanliness and administrative failures. One location is cited for an exceptionally dirty lobby with a significant spider infestation, suggesting a lack of basic maintenance. Furthermore, there are reports of the bank failing to notify a customer about a returned check, which led to a serious problem with property taxes. While some customers have had no issues, others have experienced unreturned phone calls and emails from online appointments. These negative experiences have led some clients to decide to switch to a different bank. The feedback presents a business where in-branch service can be outstanding, but where cleanliness and back-office reliability can sometimes fall alarmingly short.

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