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February 2024 by Tara Smith
This store is always clean with nice store associates.
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January 2024 by Crab and Vodka Mixshow
Great service
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January 2024 by Halis Cadirci
Great place and great staff !! Very friendly and always helpful!!
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January 2024 by Thomas Tighe
Let’s go dogs !
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December 2023 by S. Sayed Yusuf
One of my favorite places to go get my Pets things done
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December 2023 by Jody Manor
Easy. Nice groomer
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December 2023 by T Lathon
Only gave 4 because it always seems as though there's only 1 register open. So the line goes from 2 people to then 8 people. Eventually a 2nd register is always opened up but it's too consistent for this to happen. Other than that, I prefer this location over the rivertown location
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November 2023 by Kimberly Fraser
Great experience! A good stay for our dog. He always has a good time with other dogs while we're away. The staff is very friendly and helpful.
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November 2023 by Aya Aljamili
My to go to store, not only for my cat’s food but I also use the hotel. 10/10 super kind and professional team. I board my cat there every time I travel for work. Super Pet Smart branch
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November 2023 by Ryan Smith
Had to book my Husky here on rather short notice for a week due to work and everything went very smoothly. He enjoyed himself and was very excited to be there.
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October 2023 by TANYA PAYNE / TANYA OSBORN PAYNE
THIS IS THE MOST AWESOME PLACE TO ALWAYS GO TO IN ORDER TO GET HELP AT ALL TIMESTHE BANFIELD ANIMAL HOSPITAL WHICH IS RIGHT INSIDE IS ALSO THE MOST AWESOME PLACE TO ALWAYS GO TO IN ORDER TO GET HELP AT ALL TIMESEVERYONE WHO WORKS THERE ARE ALWAYS SO VERY AWESOME AND SO VERY HELPFUL AT ALL TIMESI TOTALLY AND DEFINITELY RECOMMEND THIS MOST AWESOME PLACE TO ALWAYS GO TO AT ALL TIMESFROM YOUR VERY AWESOME BEST FRIEND AT ALL TIMES,TANYA PAYNE
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October 2023 by Sandra O'Connor
The place is ok but stinks... they need more people taking care of the cleaning.I had the chance to enter their hotel for cats (when I picked up my cat), stinky and dirty place. They put her in a dark and humid place, a locker type with no windows to see anything outside, don't get me worng they do have a couple lockers like that but most of them are in the bottom part of it. Sad, she was cold and scared in a 2 level dark wooden locker. She came back home weighing 2 pounds less. Looks like she didn't eat, can't tell what happened because nobody brief me. So If am to judge by her behavior, this was traumatic. I will only use this service if it is an emergency. Be aware.
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September 2023 by Jenighi P.
This review is for the Grooming salon only, specifically my experience with Michael b. I took my 8-month old shih tzu/toy poodle mix dog for a bath and full haircut. Unfortunately, I should have read the other reviews prior to selecting him as my groomer. Several hours after dropping her off, he calls and says my pup is being aggressive and biting while he is trying to do her front legs and face. He asks if he could restrain her if necessary. This was odd, because I have taken her to several groomers in Alexandria and none have complained about aggressive behavior. Her cut was way shorter than I wanted and did not look clean or even throughout. When I got her home I noticed she had a cut on one of her back legs. I believe if my dog was in fact aggressive, I believe it occurred after he cut her on her back leg and she was then bleeding and in pain the rest of the session. The next day my vet agreed it was a pretty bad cut that looked to come from grooming tools and not an injury she would get in the normal course of the day. In the following days, I can tell she is in pain on her back leg. I find it horrible service that he wouldn't own up to his mistake and point out the injury. I will never return for grooming services which is sad because Talaysha is AMAZING and so kind and gentle for bath and brush services.
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September 2023 by Tyler Carolan
Very serviceable location providing pet essentials at reasonable prices for a wide variety of animal companions. The stock is usually consistent for the essentials, but can be a little challenging for some of the more luxury or specialty items. There is usually a fairly long line waiting to check out and I have never seen all of the checkout lanes operating but the staff have always been kind and courteous even when things are extremely busy.Love the pet adoption collaborations they have here. I love seeing the dog adoption events and have myself adopted a cat through their partnership with Last Chance Animal Rescue and had a great experience there! (but he did have tapeworms so maybe keep that in mind and be ready at your vet)
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September 2023 by Alyssa E.
I would like to start by saying the selection is great, and I love the way that they actually take care of their animals. However, when I went in to buy cat supplies, I picked up some litter to examine it and it is clear and animal had peed on it, it was clear and Animal had marked it. I don't know how anybody could've missed that smell-like a cat had marked it with pee and got all over me even though I only picked up two things from that store. I smelled it all night afterwards, I even took a shower. I appreciate the business, but there is no reason any customer needs to pick up something at a store and have that experience. It is not good to have a customer walk out and have their the entire night ruined because they smelled something they shouldn't smell because they got leaked on by one of your products that obviously was not inspected correctly before it hit the shelves. Even the product I bought smells .