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February 2024 by Rosemary Ski
Reggie is AWESOME GREAT CUSTOMER SERVICE!!! Walked and talked me through my process, he was on point! I will definitely be back to see Reggie. THANK YOU AGAIN
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September 2023 by Jessica Villatoro
I opened an account here 3 Weeks ago and the teller put my email in wrong so I couldn’t open an account for the bankin app . Also forgot to order my card point BLANK . Pls go somewhere to open an account . I’ve called this store every single day because she told me if my card doesn’t come in two weeks that I needed to call her back and she never answers I’ve even left a voicemail .
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November 2022 by S K
I have banked with this bank for many years, even before it became Truist, and just want to give a great big Thank You to the wonderful, knowledgeable and kind staff at this branch. I never had a sub par experience, and when for my last 2 visits I went there for help with 2 different ( self-imposed ) issues, everyone who worked there could not have been nicer. My issue was resolved quickly and easily. I would highly recommend the Duke Street branch of Truist Bank in Alexandria, Va.
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September 2021 by Alexis Davis
I opened an account here for my business and transferred money into the account. They closed the account and never sent my money back to me. It has been two months…
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September 2021 by Alexis D.
THEY STOLE MY MONEY!!!! I would BEWARE of this branch! I went in to set up a business checking account and thought everything was fine, walked out with my paperwork and received my debit card in the mail. It was days later when I found out my account had been closed. I went above and beyond to find out exactly why because I have absolutely NO idea, but all anyone from SunTrust would tell me is that they don't know either and they have the right to close accounts with no explanation given. All of this would have been fine had I not deposited five figures of money into the account before it closed. I kept being told a check would be sent in the mail and on the way to me and kept receiving specific dates for its arrival. It is a month and a half later and GUESS WHAT?! No check. I'm currently seeking help from a legal professional.
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June 2021 by Christel Richardson
Suntrust on Duke street is everything a bank should be; very good customer service, the entire team is there to help.
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September 2019 by Steve Perry
I have been banking here for many years!
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February 2019 by Mohamud Mohamud
Best customer service experience!! Tellers and bankers there are always friendly courteous..
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June 2017 by Sesilu Mercredi
They STEAL your money here, if you get rolls of coins from this location make sure to count them in front of the teller. The rolls will typically have a coin missing, a foreign coin, or smaller currencies mixed between the higher ones.