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October 2023 by Teresa Mooney
Nothing but great things to say about Yates! They are honest, quick, and competent. Twice now I've gone in for expensive services and the Yates team has been completely honest about how the services were totally unnecessary. They could have made a quick buck off of me and my naiveté, but their honesty has quite literally saved me thousands of dollars. When they have done necessary work on my car, it's always been great!
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October 2023 by J Felti
Great place for inspection. Very efficient, thorough and professional. They restored our headlamps and they look brand new. Great staff and reasonable prices. Highly recommend!!
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October 2023 by Bob Y.
$6,000 in auto air conditioning repairs with 3 attempts to fix. Totally incompetent! Kicked it out the door twice while still not functioning
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September 2023 by Keith Hodges
Very professional and courteous. I wanted to wait for my oil change but there were other clients ahead of me. They called 2 hours later and all was well. Very satisfied.Services: General repairs & maintenance
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September 2023 by Bee Knee
Severe lack of customer service by the senior front desk staff, as well as lack of communication throughout the repair process.I dropped my car off for AC service, and was told it would be ready by the end of the day. At no point was I told what would be done - my keys were taken, and that was it.Come end of the day, and me not hearing anything, I was thinking they just didn't get to my car. I call, and apparently the car is ready. When I come to pick it up, no explanation of what was done was given, and my question about the call to get the work authorized was met with a blank stare and hostility by the senior counter guy. His colleague tried to salvage the situation, but was pulled away.Fine, car is fixed, I can get on with my evening. However, as I paid the bill, I see that the statement that the work is not guaranteed. Again, nobody is talking to me about this, and I'm getting pushed out of the door because there are other customers waiting.Horrid experience. I suggest you try a different place.
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September 2023 by Diane Smereczniak
Professional, keep you informed on details of work being done.Do not try to push extra services. Convenient hours. Good price point. Recommend.Services: Transmission
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August 2023 by Rob R.
The Yates Signature Detail yielded great results and exceeded expectations. It turned my nearly 10 year old car into showroom condition. The "new car" smell was not overpowering at all. The $249 cost was well worth the value and eight hours of detailing work.
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August 2023 by Claire Fisk
Have never written a review for anything but Mike deserves it!!!Came in for a safety inspection, wasn’t sure if I needed emissions, and Mike went out to my car and checked what I needed, came back and explained my emissions was up to date.Went to do my safety inspection and called me over to let me know everything he was looking at and told me I’d passed.As a young girl getting any car work done is intimidating and Mike was the best mechanic I’ve ever had. Rather than cheating me by saying xyz needed to be fixed or making me feel dumb for not knowing, he just explained everything and went above and beyond. Best experience I’ve had and he deserves a raise!!!!!
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August 2023 by Liz Prather
So helpful and friendly. They even stayed a little late for our vehicle to arrive by tow truck. They worked us into the schedule and were very reasonably priced. I really appreciate everything they did for us.
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August 2023 by Keiron Robinson
Omg, phenomenal customer service.Highly recommended.Mike thanks for everything.He was very knowledgeable and helpful.I’ll see you next year.
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August 2023 by K R
Omg, phenomenal customer service.Highly recommended.Mike thanks for everything.He was very knowledgeable and helpful.I’ll see you next year.
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July 2023 by Raymond F.
Best detailing in Alexandria. Ask for Dustin! He's a professional. Chris greets you with a good attitude, smile and is gracious. This place is the best!
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July 2023 by A. H.
Kind of a let down. This shop seems like a great local family-run business that I'd prefer to visit versus a dealer or chain auto shop. We've visited a couple times and honestly left disappointed both visits.First visit was with one car needing an oil change. We requested a basic oil change and asked that they first let us know if other recommended work was needed before proceeding. They returned the car with full synthetic oil (huge premium that we never got a call about first) and found the engine hood hold-open arm broken, and they did not offer to fix it. Pretty basic fix most shops would just do, so I was surprised by that. The front desk woman did seem to feel bad though and offered a discount, so that was appreciated.Second visit was more frustrating. It was with a different vehicle also needing an oil change and general inspection (not a state one). I specifically requested full synthetic for this car, plus a general inspection as I suspected the AC was blowing warmer than usual. A different front desk woman replied "Ohh I'm sure the guys in the shop know what oil it uses and we always do complimentary inspections". Alrighty then. But the receipt afterward showed only basic oil was done, and no sign of any inspection. Of course the AC stopped working a week later too. A quick visit to Midas nearby determined the cabin air filter needed changing, and the AC needed recharging -- and the tech there even said both these items would've been picked up in a quick inspection sooner.These aren't huge deals but small things do add up. Based on our experience, they seem somewhat careless and don't listen to basic requests. Unfortunately we will not be returning. Bummer since it's so conveniently located and has mostly great reviews.
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July 2023 by Jacy C.
Yates is a great business, I had no problem getting emissions done on my car, they got me in quickly and the communication was greatly appreciated giving me updates. I highly recommend them for all your car service needs. Everyone was friendly and helpful.
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July 2023 by Olivia B.
I came here because my Ford Fusion had many error lights lit up. The service was great - the front desk lady, Tia was kind, helpful, and great company as I waited for the mechanics to inspect and fix my car. They did a great job explaining the issue in a way that I could understand, and I appreciated them asking me and telling me the price of prepared before working on the car. If any issues arise, I'll be back !