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March 2024 by Milla Anderson
The store is well kept, but the customer service was lacking at the Aerie. None of the three employees during my visit were attentive even though I was the only customer at the time. I was not offered any assistance and had to ask for help multiple times.
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October 2023 by Pankaj Parikh
This store is highly unprofessional, rather than helping customers they harass them. Just looked at the feedback here, and there are numerous people saying the same. Horrible experience. If there don't set them right, all you can do is just AVOID this place.
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September 2023 by Tama Wang
We went to ask two different employees to check a price for a T shirt. Their answers were "take it to register", which we would have to wait in a line just to check the price. It was a bad customer service so we just left the store. It was not worth spending money.
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August 2023 by Vera Sheychenko
Came to the store to get some new jeans and had pretty bad experience. Upon walking into the store saw two young employees engaging in conversation over their phone, no greetings or welcomings, they were too busy for that. Not that big a deal. They had folding table right in front of the wall full of jeans that me and other customers were trying to pick at. Not only no help was offered to any of us, they did not move an inch and were looking quite annoyed that we were trying to reach the jeans. Ok, I understand that the store space is limited and they need to fold stuff but, man, at least be a bit polite to customers.No one was at the register either, they were conversing in front of the changing room. By that point, frankly I was a bit annoyed. I don't know if it is a lack of training or that just the type of people working there but the result is the same. Horrible customer service
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July 2023 by Aneleh Svoboda
The Team at this store is fantastic - they went overboard engaging in conversation, asking clarifying questions , making suggestions and finding the right product for us! Kiddos to Travis for having a great team! Shout out to Brie and Zora! You girls rock!
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May 2023 by Courtney Woyak
The store was neat and tidy. Brittany was super helpful and helped me find what I was looking for and so friendly! Give that girl a raise!! :)
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May 2023 by Cassidy DonShae
My favorite store so I'm biased.
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March 2023 by Rafael K
Limited choice of clothing options compared to some other locations but staff is quite helpful and compensates with their assistance
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March 2023 by Raf K
Limited choice of clothing options compared to some other locations but staff is quite helpful and compensates with their assistance
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February 2023 by M F
Great employees with great customer service
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January 2023 by ken omondi
The customer experience was not top-notch. Despite the place not having many customers at the time of my visit, I had to wait for a prolonged period of time before I was attended to.
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December 2022 by Dayana Jeniffer Saravia
This was my first time going to the store! It was very nice. I was browsing items on clearance. I found a cute pair of socks. Definitely coming back someday.
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August 2022 by SAN DY
Manager is really rude. Need better training how to satisfy customer.
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June 2022 by Kyle Dilley
As much as I love American Eagle and my wife loves Aerie, this stop is not the shop you want. The store itself is clean, has products people would want and the layout is fine. The customer service on the other hand is poor. Customers are a priority to the store. Assist them if possible, check them out when they are ready for checkout. In and out. Plain and simple. Lines at the register might be your view too if you decide to stop.
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October 2021 by Jonathan Morse
They were nice and helpful with an exchange of something I bought online.
