Apple Clarendon is a highly regarded Apple Store known for its outstanding customer service and technical expertise. Customers frequently praise the staff for their genuine honesty, friendliness, and willingness to go above and beyond to assist with various issues. One customer shared a positive experience where, despite arriving late on Halloween night with a MacBook Air that wouldn't charge, the staff quickly diagnosed and fixed the problem by simply resetting an internal component, all at no charge. This level of service left the customer feeling reassured and confident in Apple’s support. The team at Apple Clarendon is also recognized for their professionalism and dedication. Staff members like Brad, Woody, and Claude are highlighted for their clear communication, helpfulness, and extra effort, especially when resolving complex problems or technical issues involving other service providers. For instance, Claude went beyond typical support by assisting with technical issues related to the customer’s phone provider, demonstrating a commitment to comprehensive assistance. Customers also appreciate the store’s welcoming atmosphere and personable staff like Chase and Gabe, who make the shopping experience enjoyable and seamless. However, some reviews mention minor frustrations, such as a pushy employee during a trade-in transaction and delays caused by store-specific issues with trade-ins and AppleCare offerings. Despite these rare inconveniences, the overall experience at Apple Clarendon is characterized by professionalism, helpfulness, and a genuine desire to assist customers. In summary, Apple Clarendon offers exceptional service, knowledgeable staff, and a friendly environment, making it a trusted destination for Apple product support and purchases.
Is a nice place but the service was not good enough.
October 2025
Excellent service at the genius bar. Several members of the staff spent a very long time trying to make sure I got a warranty replacement from Belkin. Sadly it turned out Belkin had glitches it has not addressed for several days preventing access to the replacement. Apple Clarendon went above and beyond to try to help.
October 2025
Just made a purchase and was helped by Chase. He was super personable and helped guide me through my purchases seamlessly. Will definitely be back to this location for future purchases. Thanks Chase! You rock!
