Bath & Body Works offers hundreds of quality products, from fragrant body lotion and shower gel to candles, perfect for treating yourself or someone else. The store is very clean and merchandise is neatly presented, though it can be very busy. Checkout lines may be long, especially during the holidays, and some customers note the store's organization or flow could be helpful. Store associates are often ready to help customers put together the perfect gift or find the perfect scent. Many are described as going above and beyond, patient, friendly, pleasant, and wonderful, taking time to guide shoppers without rushing them. However, one associate's behavior was noted as passive aggressive, making a customer feel unwelcome, which contrasts with the expectation that all should feel welcomed in a customer service environment.
The store is always very stocked and Clean with professional and Courteous Staff!!
December 2024
This store is my favorite store in the whole mall. I love the different smells and fragrances that they have.
December 2024
Store was very clean. Checkout line was a little long but not terrible for the holidays. Some more organization or flow could be helpful I made the entire line to pick up an online order only to be told to wait to the side. While waiting staff were talking and on their phones while I was right in front of them waiting for... read full comment
