Lush Cosmetics Fashion Centre is known for its fresh, handmade, cruelty-free, and vegetarian products, specializing in bath, body, and hair care. Customers appreciate the wide variety of offerings, including iconic bath bombs, body butters, and vegan haircare. The store is also recognized for its commitment to environmentally friendly practices, with over 35% of products being naked (packaging-free) and most packaging made from recycled materials.
The staff at this location receive high praise for their friendliness and helpfulness. Many customers highlight individual team members for their exceptional service, noting how they go above and beyond to assist in finding the right products, offer samples, and make the shopping experience enjoyable. Additionally, Lush offers special events, such as parties for children, which are well-received by families.
While most feedback is positive, one customer raised concerns about pricing discrepancies for soap products, suggesting that clearer labeling would enhance the shopping experience. Overall, Lush Cosmetics Fashion Centre is celebrated as a welcoming place with a strong commitment to ethical values and customer satisfaction.
I just hosted my 11 yr old’s birthday at the Pentagon city store. The team was beyond unbelievable. They were fun and kept the attention of 13 11 yr olds. HIGHLY RECOMMEND
August 2026
Hosted my nieces birthday party here. Great experience!
August 2026
I had a lovely experience at lush with Marcella. She made it a point to check in on how I was doing and offered to help me multiple times throughout my shopping experience, and showed me how to use some of the products that I ended up purchasing because she did such a phenomenal job.
