Truist is a professional and friendly bank branch. It provides teller services through drive-thru lanes only, with in-person visits by appointment and select closures. Some branches without drive-thrus remain open with enhanced sanitization. Staff are incredibly helpful, friendly, and kind, answering questions and resolving account issues quickly, often within minutes for a painless experience. They assist with updating accounts, ordering cards, and explaining loan programs and savings accounts. Many customers report never having any problems and consider it a five-star branch.
I had some issues with my online loan account that couldn't be fixed over the phone. I went in and was helped within 5 minutes, and was out within 10. Very friendly and helpful tellers, I was helped by Francisco. Very much a painless experience.
September 2022
I've never had any problems with this Truist branch. Seeing bad reviews I had to respond.For me, this is a 5-star branch. Never seen anything but professional behavior.
April 2021
Showed up randomly after lunch during covid. Called the desk number and a man gladly came down and help sort out everything I needed. Will go back again.
