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“The Ballston location of Northwest FCU is walkable from the metro station, easily accessible to street parking in front of the building and a garage behind the building. The staff are friendly, respectful, professional, funny and willing to ask each other for help. There is such a camaraderie between each person. I really enjoy going there to do my banking business. I want to give kudos to Franklin. Kudos, kudos, kudos,”
9AM - 4PM
5226 Langston Blvd., Arlington
Banks
“I am grateful to deal with Bank of America and I would like to thank Ms. Maram Al Dowegri for her unique dealings, assistance and willingness to serve the customer with all comfort and kindness. Thank you Maram Al Dowegri”
8:30AM - 4PM
3100 Clarendon Blvd, Arlington
Banks
“Our family has been with the State Department Federal Credit Union (SDFCU we call it) for decades. We get good service by phone and email. Then I needed go in person to a branch.
I chose the Clarendon branch in Arlington, VA. The assistance I received was unparalleled. I learned how to better access the joint account with my mother, got good answers to several questions, and came away with two pages of checks to carry us over until the new checks arrived. A couple of days later I ran into another challenge online. Since I had the business card from my in-person visit, I left a message about the problem, and received a call-back explaining what happened, and then got help fixing it.
Good service is alive and well at the Clarendon Branch of the SDFCU. It put the smile right back on my face.
Plus: It's in a lovely location. There is easy parking (I chose underground parking for the usual fee), local eateries all around, and a Trader Joe's across the street.”
“I would like to recognize Maricor and the entire team for their outstanding customer service. Everyone was welcoming, professional, and genuinely helpful. Maricor went above and beyond to make my banking experience smooth and stress-free, taking the time to answer all of my questions with patience and kindness. The entire team worked together to provide excellent service, and I truly appreciate their dedication and professionalism. Thank you all for such a wonderful experience!”
“Wonderful experience at this branch working with Jonathan Joseph. Highly recommend him for all your banking needs! He is kind and very knowledgeable. Also, this is a lovely banking environment in a great location. Very pleased.”
“This review must start with my POC in Arlington CU. Mr. Moushier. His service performance should be set as a standard in his field. Excellent customer service seemlessly blending knowledgable professionalism in a friendly demeanor. Now for the CU itself - In my case offered the best rates for auto finance and personal loan. No bs and quick turnarounds on all engagements. I highly recommend it even over my current bank nfcu.”
“I had a really good experience today, the banker Rahnoma Rehman was so helpful and got all the answers she needed to open for me a new account. I appreciate her so much.”
“The staff at this branch are great. I come here from time to time, and they are always friendly and very helpful. A special thank you to Erick — he helped me resolve an issue with my banking app, which actually turned out to be a problem with my phone. I really appreciate his patience and willingness to help. Thank you, guys!”
9AM - 4PM
5350 Lee Hwy, Arlington
Banks
“I had outstanding service from the Branch manager Kevan Williams at the Lee Branch. He was extremely patient very personable and extremely helpful. I am extremely happy with the outcome of my visit today.”
“Best retail bankers in Arlington!
Cannot say enough about Sonia, Jeymi, Aida and Betty - these ladies are most professional and helpful staff I’ve ever had the privilege of banking with!
Brava ladies”
“All employees at this location are amazing! Helped me expedite my credit card delivery and set me up with amazing service. Thank you so much Howard, Yelissa, and the branch manager Jessilyn”
“The absolute best service you can ask for. Thank you so much for being so understanding to my unique situation. The professionalism you brought to the table was an absolute pleasure to experience in this day and age so from the bottom of my heart thank you and it's greatly appreciated”
9AM - 5PM
2450 Crystal Drive Ste 125, Arlington
Banks
“I truly enjoyed working with Kelly. She is very knowledgeable about all services Navy Federal Credit Union provides and she is very patient to answer all questions. I appreciate all her help and sincerely consider to use more products from NFCU.
This office offers 1-hour free parking.”
“Customer service I received from Kerissa Newman was commendable. She was thorough, professional and answered my questions like a pro. Thank you for your help Kerissa.”
“We worked with John Masci and his team for our new home purchase. Not only did he offer us the best interest rate but he provided us with impeccable service from start to finish. John and his team are organized, thorough, and professional. He responded quickly to all communications and he ensured that our loan closed timely and smoothly. We highly recommend John and his team for any of your mortgage needs!”
9AM - 5PM
920 N Taylor St, Arlington
Banks
“Yen was incredibly helpful when I needed to update my legal name on all my accounts. She answered all my questions, ordered new cards, and confirmed she put a note in my account to avoid any potential issues. She was also extremely friendly and kind the whole time. She also shared about Truist loan programs and other savings accounts I could open to get additional interest.”
“The teller staff were very nice and helpful. They prepared for a large cash withdrawal before I arrived -- sorting the bills for correct condition and denomination. Made my business quick & easy.”
“Incredible experience here banking! My fiancé and I needed to open a new bank account. Rochelle was more than happy to help, and even guided us think through other products we may need/ want at the bank. If you need to open a bank account, or have questions on the many products PNC offers, this bank location is where you should go. Conveniently located near any apartments in ballston, too.”
“Great service! I really appreciate the service that Sandy provided for me, as she helped me cash a Sandy Springs check even though I am not a client! She actually ended up signing me up for a free checking account.”
“The bankers here are phenomenal. One specific associate banker, Chris M., went above and beyond to help me out with a cashier's check issue I was having.
He sat with me and Chase customer service. He identified that there was a problem I would be unable to resolve on my end, and he escalated things appropriately within the Chase chain of command.
Thanks specifically to Chris, I was able to resolve my issue.
If you go in, make sure to ask for him.”
“I can't say enough good things about my experiences at the Wells Fargo branch, especially thanks to Jeffrey! His positive attitude and willingness to help make every visit a pleasure. I always feel welcomed and valued as a customer. Jeffrey goes above and beyond to assist me with my transactions and any other needs I have. The entire staff is incredibly customer service-oriented, and they truly care about resolving any issues I might encounter. I've had several instances where they've stayed late just to ensure everything was taken care of. I highly recommend this branch to anyone looking for exceptional service. Love the team here!”
“I really appreciate all the help and support done by members there, Especially Mr. Alvi Naduev. He helped me through the application process of credit card. Because of his supervision I was able to apply for the document and get my work done in a blink of eye.”
8AM - 5PM
875 North Randolph Street, Arlington
Banks
“⭐️⭐️⭐️⭐️⭐️ Outstanding Support from Denise – Navy Federal (Virginia)
I had the pleasure of speaking with Denise, a loan specialist from Virginia, on September 12, 2025, at 10:01 PM Pacific Time — and I can truly say she went above and beyond…. Denise was professional, patient, and kind. She guided me step-by-step through my loan application and made sure I felt supported throughout the process. Her voice, her tone, and the way she explained everything made me feel at ease… It’s rare to find someone who brings heart into their work — but Denise did exactly that. She made me feel like more than just an account number… Thank you, Denise! You’re a true asset to Navy Federal, and I’m grateful for your help.?
– Muhammad Ibn Abdullah Al-Hashimi
Navy Federal Member (Pacific Region)”
“A good bank with very good people working at this location in Arlington. Usually, there is no wait to get to a teller and they know you by name. The staff is also very competent and efficient.”
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“Vanessa Casey the Financial Center Manager was great to work with! She was really helpful from the beginning, making it easy to set up an appointment and being flexible with our schedule. She took the time to understand what we needed and helped us find the right solutions without making the process feel complicated.
She also followed up with us by phone just to make sure everything was going well and that we had everything we needed. That personal touch really stood out. We really appreciated all her help and would definitely recommend Vanessa and the rest of her team at this BOA branch.”