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December 2024 by David G
Came in for a wire transaction a few days ago and they said they had nobody available until Friday.
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November 2024 by Sharon Perrone
I come here because I have an account that I like and this branch is convenient to me. While all the staff are friendly, respectful, and helpful, they are the absolute slowest tellers I have ever seen. No matter who it is, there is a terribly long line and a long wait. Then, simple transactions and asks seem to take forever. Today, I went and they were out of quarters because they didn't order them in time. How is a bank out of quarters?! This is their job?! On top of this, I LARGELY see staff not attending to customers when there is a line. In the past, someone told me to wait while they entered 100+ checks for a corporate account, when the customer had already left. Today, a staff member was standing behind two of the tellers just watching them work and not helping anyone, despite 5 people in line. Hoping management does something about this because it's extremely unprofessional and maddening. Sets a bad tone for the company as a whole.
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August 2024 by Savannah Simpson
Yen was incredibly helpful when I needed to update my legal name on all my accounts. She answered all my questions, ordered new cards, and confirmed she put a note in my account to avoid any potential issues. She was also extremely friendly and kind the whole time. She also shared about Truist loan programs and other savings accounts I could open to get additional interest.
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June 2024 by nelson diaz (Kiverest)
Bank teller was very unprofessional. Stamped a check of mine without cashing in. Whole process was terrible. Hispanic gal.
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May 2024 by Connor Bohannan
Called for three days in a row, trying to talk to someone to discuss power of attorney documents I left at the branch two weeks ago to be processed (was told it would happen within 3-5 business days), and no one has picked up or returned my calls.
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November 2023 by Amo River
I visited the bank on October 19, 2023, at 1 pm to deposit a check. However, the manager informed me that their system was down and that they would deposit my check once it's back online. After calling at 3:50 pm, they still reported the system was down and couldn't process the deposit that day. They mentioned they would try again tomorrow if the system was working.This situation has raised concerns, and I'm contemplating whether it's advisable to close my account with this bank. It seems like they should change their name from Truist to "System Down" with these recurring issues.
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September 2022 by Colin Reddig
I had some issues with my online loan account that couldn't be fixed over the phone. I went in and was helped within 5 minutes, and was out within 10. Very friendly and helpful tellers, I was helped by Francisco. Very much a painless experience.
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September 2022 by Adam Michael Szuscik
I've never had any problems with this Truist branch. Seeing bad reviews I had to respond.For me, this is a 5-star branch. Never seen anything but professional behavior.
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August 2022 by A R
The worst customer service ever! The person who served me was a young man with black hair and he wears glasses. He is very rude and unprofessional. He interrupts while a customer tries to talk and shout at a customer’s face without no reason. I have been customer at this bank for almost 10 years and I have never encountered a rude bank clerk like him before. He also has no knowledge on how the bank operates so I really don’t know how he got hired. I do not recommend people to go to this branch unless they want to waste their time.
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February 2022 by Jami P.
BB&T is now Truist. I arrived at the bank at 4:45 to withdraw more than the allowed amount at an ATM. The door said that lobby hours were until 5pm but it was bolted. I then went to the drive through window and rang the bell multiple times. The bell was ignored. In my mind if the operation hours are until a certain time, someone should be available until that time. My request would have taken all of 5 minutes which would still have been before closing time. This experience was unacceptable and I will not go back to this branch again. Very disappointing.
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April 2021 by Drew Lyons
Showed up randomly after lunch during covid. Called the desk number and a man gladly came down and help sort out everything I needed. Will go back again.
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April 2021 by Abdul J Latifi
The worst branch ever
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February 2021 by J L
The worst branch ever
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January 2021 by Tariq Khan
Great service staff is very nice and friendly
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October 2020 by The Lost Hero
Showed up randomly after lunch during covid. Called the desk number and a man gladly came down and help sort out everything I needed. Will go back again.
