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January 2024 by Jaclyn Tshudy
The positives- BJ is kind and extremely patient. It takes a very special person to run that desk. BJ deserves 5 stars, but the rest of the place does not. I spent about 8 hours here over two days. The first time I had a slow leak. It took 3+ hours as an early morning walk in for them to look at the tire. They found a nail and stated the tire split when they tried to remove it. I wasn’t so upset about that in itself bc I knew the tire was older. They then had to rotate the tires to put the spare on the front. Also fine, but they only rotated the passenger side. Again I’m not picking as long as they keep things in order. They didn’t have my tires in stock but ordered 2 for me. 2 days later I got a call right before closing that they got my tires in. I showed up before they opened the next day, was 4th in line. First poor BJ couldn’t find my tires. BJ searched everywhere and was super kind about it. She eventually found them, unmarked and with the stock tires for them to sell to someone else. So the person who was responsible for taking them off the truck the night before must not have correctly done their job. 3 hours and 15 mins later my car was done. Upon going outside to get my car I checked my tires. They replaced one of my tires that had just been replaced a few months ago and left an old dry rotted tire on my car. Additionally they parked my car right up on the snow bank that was plowed so no one could get into the passenger side of the car. I had my child with me the whole time! I went back inside and told them about taking one of my newer tires and not the old tire. They of course fixed the issue, but it took another hour and maybe a little longer. The craziest part is that the technician taking care of my car was the same technician that rotated my passenger side tires 2 days ago, but did not rotate the drivers side tires. There was a big difference in my new and old tires that even someone with no idea about tires would have been able to notice! Thankfully I knew enough to check before I left there. But what if I hadn’t?! I honestly don’t know if it’s worth it to go here. I also think they took the tools out of my spare tire compartment and did not replace them. The jack is there, but no tools to actually take the tire off if I need to change it to the spare myself. I’m not convinced that the benefits of having Costco tire center are even worth it. Again, BJ had amazing customer service, but I’m not convinced that any of the other workers should have a job. They probably don’t deserve even 2 stars.
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January 2024 by Ingrid Alfaro
Tommy the suprivisor was excellent, I had a flat tire and I was in a rush. Walter was so kind to look for my tires. Best customer experience.
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November 2023 by Angie W
I waited three hours with an appointment to do tires rotation and rebalance. After the service, I checked my tires and only two left tires got rotated ( I marked my tires before I checked in). Costco, please keep your good service. This experience is really disappointing.
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October 2023 by Riley D
Ordered the tires online, made an appointment for a Friday at 11:00 AM. Everything was finished by 12:15. The folks there were super nice and efficient!
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October 2023 by P C
Five stars for Brittny. She was on point, knows her stuff, and did the work of two people. Raise and promote, please.
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September 2023 by Chelsea A.
PROS: HONESTY and PRICE VALUE. CONS: time wasted, no one picks up the phone, and frustration from being gaslit.I came here for a tire rotation scheduled at 7:00pm and they promised they'd be done no later than closing time at 8:30pm. 8:30pm they JUST took in our car and they ultimately were not able to do anything about it because the treads were done for. I appreciate the honesty 100%. They were also doing a Michelin sale of $100 off for 4 tires which is great value.Now comes the last day of the sale. I realize we have a long drive coming up and I want to play it in the safe side ... we haven't gotten the tires or scheduled the follow up appointment. I called 6 times and the one time someone picked up, he said they had my specific tires in stock based on the quote sheet. I tried calling again to buy them over the phone but I was placed on a 20min hold and gave up. I took the bus into Costco as my partner was in the city at an event.I 100% remember the specs and they even printed out on a piece of paper for me for a quote the other day before. When I got in, the person behind the desk kept on gaslighting me asking me if I was sure that those were the specs. Maybe because he knew it wasn't my car... maybe because it's that I'm a woman? Listen, I'm just here to give you my business and my fatal flaw wasn't providing enough proof.My partner sends me the Vehicle order agreement and STILL that wasn't enough proof to show that that was the specs...um WHAT?!My partner had to leave his event to literally take a picture of the tire just to prove that the specs that were suggested in the quote were correct. I later learned that it's because the tires, once ordered and bought, cannot be returned, and it's really on the customer to double check their specs. This guy just made me quadruple check and proved to be a major inconvenience and headache. All in all, if you need the tire discount and the location convenience I would highly suggest going here. Just know your specs and be prepared to wait around. (Instead of buying tires from the actual car dealership, we effectively saved $800 with the sale)
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September 2023 by Avi
Great team. Very efficient and helpful with tire pressure check!
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July 2023 by Devon Cartwright-Smith
My experience with the tire center was great and 100% attributable to the only person I needed to interact with: Brittny. She's super nice, very friendly, and one of the most competent people I've ever seen performing the juggling act of dealing with customers, assessing their needs, capturing the details she needs from us, handling the paperwork, remembering to validate our parking tickets before we leave, answering the phone, scheduling service, phoning current customers to update them on status.... all of it super fast and efficient.Today there were 2 people in line in front of me, with 5 seated and waiting, and 3 more came in behind me in just a few minutes. But Brittny was working her magic to get everybody taken care of as fast as possible.One Karen got up to complain that she had an appointment and why did she have to wait so long and she had to go to another appointment and blah blah. Brittny didn't argue or explain about their drop-ins policy, just realized she had a Karen on her hands, got her manager, brought out the lady's key because she said she had other places to be, and moved on to the next customer who needed her.I hope management reads this and gives Brittny the recognition she deserves.
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July 2023 by Chriss
I had a 2:45pm appointment for which I arrived on time. I wasn’t served until 3:05pm and told that my car would be ready at 4:30pm and I’d receive a call. At 5:30 I still hadn’t received the call. I tried calling them twice and no one answered. I finally show up at 6:45pm to see my car had been finished and was just sitting there. They then couldn’t find my keys and didn’t provide me with a final invoice. Utter disorganization!
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July 2023 by Devon C-S
My experience with the tire center was great and 100% attributable to the only person I needed to interact with: Brittny. She's super nice, very friendly, and one of the most competent people I've ever seen performing the juggling act of dealing with customers, assessing their needs, capturing the details she needs from us, handling the paperwork, remembering to validate our parking tickets before we leave, answering the phone, scheduling service, phoning current customers to update them on status.... all of it super fast and efficient.Today there were 2 people in line in front of me, with 5 seated and waiting, and 3 more came in behind me in just a few minutes. But Brittny was working her magic to get everybody taken care of as fast as possible.One Karen got up to complain that she had an appointment and why did she have to wait so long and she had to go to another appointment and blah blah. Brittny didn't argue or explain about their drop-ins policy, just realized she had a Karen on her hands, got her manager, brought out the lady's key because she said she had other places to be, and moved on to the next customer who needed her.I hope management reads this and gives Brittny the recognition she deserves.
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June 2023 by Kevin O'Malley
If you’re looking for a tire shop that neglects to tighten lug nuts. This is your place.They do know where to purchase lug nuts nearby which is both very useful when you are in need and terrifying at the same time.Twice they’ve neglected to tighten the lug nuts on a tire after a tire rotation and following a new installation.My only error is returning to the same place thinking it was an isolated incident.
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June 2023 by Catherine Goeddey
Easiest Costco Tire location ever. Yes, it takes a while for walk-ins but they are upfront about the expected wait time and along with Costco being RIGHT THERE, there's also a mall to waste time in. We spoke with Brttny every time and she was concise, polite and made sure you understood everything before you go on your way.
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June 2023 by Brian Hutchinson
Good experience. Ordered tires online and made an appointment using the online scheduler. Prices were good, and the service was done on time. Exactly what I needed.
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June 2023 by fazleh fahim
Gave them my car to fix one of my tires. They damaged my rims of two tires completely and didn’t help to fix this issue. When asked check your cameras, they said there is no camera and unfortunately we cannot compensate with this.
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April 2023 by Jason Y.
I've had good experience with this location before, but gouging the outside of my alloy rims and not telling me about it wasn't what I expected. I took the car to COSTCO tire and paid a little more than others thinking I'd get great service. Sad about the gouged rims, and not sure why it took an hour after my appointment time to get the car on a lift.