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“This Budget Truck Rental location stands out for its excellent service, convenient location, and cost-effective options. Having rented from them multiple times, I've noticed that the staff are consistently courteous and honest - never tacking on hidden or unexpected fees. The trucks are in excellent condition; my latest rental had less than 5,000 miles and featured a convenient reversing camera, making navigation in tight spaces easier.”
“The gentleman named Marcus he help me with patient even do it was raining very hard he wen out with me and showed me the unit that made me feel blessed because I didn’t have time I had to pick up my kids from school very good customer service smiling happy I love wen I go to place and the representative make you feel comfortable I love it and every time I need storage I will come directly.??”
“Janet was wonderful to work with. She was very helpful and informative. She took her time to show us different options and al though she was filling in she really did make us feel taken care of. The unit itswlf was clean and ready for move in and i would recommend this company to anyone in need of a easy storage experience”
7AM - 7PM
5285 Port Royal Rd, Springfield
Truck Rentals
“This location has very friendly employees and charged me the exact price as quoted which made me very happy and made moving day hassle free. I would recommend to others”
“Great storage facility with excellent service. I had a fantastic experience working with the manager, Desmond. He is by far the best storage manager I’ve ever worked with, always professional and attentive to customer needs.”
“5 stars for Bryan! The entire U-Haul computer system was down, the line of irritated customers was growing, he had to politely turn away customers whose transactions couldn't be handled without a computer, and any transactions that could be handled without the computer had to be done by a pad of paper and a cell phone. Bryan handled all of this while taking calls from customers and taking calls from other U-Haul stores to guide other employees through the computer-less mess. I can see why Bryan has earned his position of General Manager!”
“Pros:
-Easy pick up and drop off
-Good customer service
Cons:
-Rear camera misleading: When backing or parking it shows cars behind you as if they're far when in reality they're very close!”
“Wonderful experience, the owner is very nice and the team is prompt, professional and easy to work with. They will pay attention to your budget and taylor your rental options based on your needs. Thank you, I strongly recommend.”
“These guys are amazing. Said and his team are always very helpful and knowledgeable. Been coming here for 2 years for my business and they've always been able to help.”
“I have dealt with Ms Nakita on two occasions .She is very helpful. She communicates well, tried to locate the best storage for me. She is friendly and has very good customer service. Thank you. Tania Stanton”
“Pretty solid uhaul experience! It’s located in an odd neighborhood where it’s a bunch of houses but they’ve all been turned into industrial businesses, so it’s an odd vibe haha! But it was an easy in and out! The guy that helped us was really great. All around a good experience.”
“Very quick, friendly, and everyone felt experienced that their jobs and actually enjoyed being there. From the outside looking in; I was surprised at the level of organization and quick turnaround from front desk to hitch attached. I was expecting some level of pushback as I am not the most organized person. The front desk made sure everything was taken care of without any issues. I was able to leave on time and make it to site and complete the equipment move. The return was fast and smooth and I was able to walk in, no wait for the front desk, no wait for a dock worker. The entire experience was friendly, quick, and very professionally run.”
“Matt made everything so easy and was incredibly helpful through the process. We talked before the day of the rental as well and he even gave a call the day of to check in to make sure when we were coming. (Obviously their trucks are older and not like driving a luxury car - easy to get over that though and the seat was pretty comfy in my tuck).”
“Vehicle was clean and appeared to be well-maintained. It was ready upon my arrival.The attendants that handled my paperwork upon pickup and return were both pleasant and helpful.”
“I've rented trucks and equipment from this location twice in the past month and they have been absolutely WONDERFUL!!! The staff inside were super helpful when I couldn't figure out the app and explained everything well, and Alvin (helped outside picking/dropping off) was friendly and fast both times I returned equipment so I could get back on my way. They all made a stressful time a very positive one!”
“Customer service was great!! They understand that you where late getting back. I love this location, different staff but they're good at there JOB!! I was happy with the service.”
“My wife and I have moved a bunch in the last few years. Nothing ever goes to plan, there is always some sort of hurdle. We chose Penske for this move. Like always, a speed bump occurred. Battery died. After calling customer service, I was fortunate enough to speak to Xavier P who SAVED THE DAY. He got a technician out to us as fast as possible and called us to give us progress reports so which made the delay bearable.
10/10 recommend Penske for the quality of their trucks, stellar customer service, and quick response to correct issues free of charge to get you back on the road and driving. Thank you Xavier P!”
“Despite the fact that the U Haul truck broke down twice and completely threw off my moving schedule (!) ??♀️, I still say this store is top tier. Alan and the rest of the staff took great care of me and made the situation much better. They were fantastic. I highly recommend this location.”
“When everywhere else didn't have the size of vehicle I needed to take my daughter to college, this wonderful company came through for us. I am so happy I found this place. Nice cars and lovely employees.”
“I was able to reserve a truck day of. Went to the gas station and was able to park my car on the side of street. Inside of the rental truck was dirty and smelled and I don’t believe they cleaned it in between. Drop off was also simple and quick. I would recommend for quick UHaul needs.”
“It was, by far, one of the nicest vehicles I have ever rented from a Uhaul facility. The vehicle was very new and clean with a modern cockpit. The staff was courteous and returning the van was quick and painless minus one tiny caveat. Reasonable rates if you aren't logging too many miles.
What I was not a fan of:
1) I had to repeat some information through their verification process, upon picking up the rental in person. I prefer not to install unnecessary apps on my phone for privacy concerns.
2) It was a bit invasive and the "we will call your contact person" step was annoying because I knew it was 6 am where they were located. I'm not renting a Yacht! There should be a less complex verification process because I sat there for 15 minutes waiting for the agent to approve.
3) Some of the steps to continue forward were tiny blue text links, (on a phone amplifies the difficulty) which was very bad portion of the User Interface, considering everything else was large buttons. But thankfully the staff was quick to assist in locating what I had to click on.
4) The sign for where to return the vehicle was past the building and hard to see (too subtle as it should be bright and screaming "Look at me!"). It should also be closer to the entrance so you know that you have to go towards the back. There were staff back there to direct me where to go, but if you did the after-hours drop-off, you might end up a little confused.
All in all, the negatives were very minor and need some tweaking for the overall User Experience in my opinion. But the facility, vehicle, and staff were all excellent. If it wasn't for the invasive verification process, it could have been 5 stars.”
“I’d like to see the mobile check-in feature be more seamless, as it seems pointless to do everything online (including check-in), only to have to go into the store and complete and/or submit additional information.
That said, the gentleman working outside that helped me retrieve my vehicle on Friday. October 11th, was incredibly kind and helpful. Unfortunately, I’be forgotten his name by the time I remembered to write this post, but I wanted to make sure that he was acknowledged for his kindness and professionalism. Please keep him, and please pay this man well.”
“VERY GOOD CUSTOMER SERVICE, FREINDLYSERVICE, BESIDES UHAUL RENTAL. THIS SHOP IS ONE STOP SHOP FOR ALL YOUR MOVING PACKAGING SUPPLIES, UHAUL RENTAL VANS, AND SHIPPING SERVICES. DEFINIETLY WILL USE THIS LOCATION.”
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“I had an amazing experience with them. Unfortunately my rent a car in the airport got canceled and I had no other way to get from DCA to Richmond for my nursing graduation, thankfully when I called in advanced they had a truck ready when I got there! The staff were so amazing, friendly and attentive. I was able to get to my destination without a problem! Returning the truck was just as simple!! Thanks a bundle at this enterprise rental for having such great customer service!!!”