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August 2025 by Dolgorjav Enkhjargal
Bad service. I tried to buy from here for about an hour. I don't think they did a good enough service. I bought a nose pin, and I told her from the beginning that I would wear my nose. She said ‘ It is okay’. But It didn't come to me when it was worn after it was taken. It would have been different if I was reminded of a return before I made a purchase.tWhen I asked about the return, they were rude to me. I believe I’ll get a good Jevelery but I'm disappointed
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July 2025 by Omeed Miremadi
a nice lady Alejandra helped me look at all the options I had in mind. She was so nice, I’ll be back to this location
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July 2025 by Jason Nave
As a former employee of this company with four years of experience, I am well aware of the challenges involved in this line of work and the necessary policies and procedures that must be followed.
While I acknowledge that the customer service at the store is commendable, with staff going above and beyond to assist customers both in-store and over the phone, I am deeply concerned about the glaring lack of adherence to policy regarding their repair processes when it comes to handling my jewelry.
I reached out to customer care requesting to speak to the manager, but have yet to receive a response as promised. Therefore, I feel compelled to leave this review to highlight the failures in policy and procedure that occurred during my visit.
I sent my ring for inspection due to a loose stone, an issue they correctly identified during their process—something I was already aware of when I arrived. The staff were courteous and prompt as I was the only customer present. However, during the intake process, they failed to document critical information regarding my half-carat ring. Specifically, they did not take any photos of my piece or note that it was lab created. There was no mention of my diamond’s certification on any receipt, despite company policy requiring that any stone larger than a third of a carat or one documented with a gem scribe should be properly recorded in the repair system.
When I asked the associate to follow the required procedures, they claimed that such practices were not implemented at that location, stating that it was only applicable to Kay Jewelers. Given my background as a full-time third key employee with Zales and as a full-time employee for Kay, I can affirm that these policies are standard across all Signet brands, including Jared.
The repair codes recorded on my receipt were limited to cleaning and polish. I specifically requested the addition of “reset loose stone,” “tighten stone,” and “clean polish plate.” The employee initially neglected to include these on the receipt. Additionally, when I called back on Monday for follow-up, the promised actions—taking photos and updating the repair details—had not been executed.
While the store’s customer service team is considerate, compassionate, and kind, there is an urgent need to address the blatant disregard for policy within the repair department when handling customers' sentimental jewelry. As we commemorate love and navigate life, our jewelry naturally endures wear and tear. Signet Jeweler’s policies exist to protect both the store and its customers during the repair process. I strongly advise others not to send their jewelry for repair through the store, as I have witnessed firsthand a troubling lack of compliance with these essential policies during the repair intake process.
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June 2025 by Sara Getachew
Tajuana was absolutely amazing at showing us engagement rings
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May 2025 by Geo Morales
Alejandra was absolutely lovely. I needed help picking out some earrings for my mom, and she picked out the perfect ones for her. I will be coming back here, and ideally working with Alejandra again.
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May 2025 by Rowdy Rousey's
I came today to trade in my mother's Day gift for something more suitable and comfortable. Alejandra was outstanding she found something within my budget her customer service was out of this world. She made sure that I did not leave until I was completely satisfied. So much so that the discounts that she gave me confetti and flashing light should have been falling from the ceiling!! Thank you so much Alejandra for being at work this day. Happy birthday!!!
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April 2025 by Janelle Oduro - Adjei
Alejandra was AMAZING! She was kind, clear and forth coming with the various concepts related to rings. She was thorough during our session and very relatable. My experience with her gave me confidence in my future purchases here.
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April 2025 by jamal robinson
Shavon was an amazing associate, very knowledgeable and helpful.
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April 2025 by Ricky Russell
Chevon was great, very knowledgeable and attentive! Thanks for all!
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March 2025 by Caitlin
We went to a few stores today and this location was by far the most helpful. Alejandra was very kind and listened to what we were looking for.
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March 2025 by Summer Pennington
I’m unsure who answered the phone at this location, but she made sure to give me everything I needed to know about getting another certificate for my ring as I had lost mine. Further more, she made me feel cared about with the situation I was in. Thank you.
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January 2025 by Pamela Smith
The customer service at Zales Pentagon City is outstanding. Amar and Alejandra were not only professional and knowledgeable but also exceptionally accommodating. Their friendly and helpful demeanor made my experience truly remarkable. Thanks to their excellent service, Zales Pentagon City will be my preferred destination for future purchases.
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January 2025 by CSW 10 Minutes
Alejandra was a doll
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December 2024 by Laraeee
Alejandra was very helpful and sweet. I came in to get a resize and at first was found in the system but she was determined and found me so that I could use my warranty and not have to pay. Very genuine and wasn’t just trying to get a sale.
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December 2024 by Olesia McKeithan
I’ve been visiting this location for years to get cleaning, inspection and occasional repair done. Unfortunately over the last year my experience was not great. A few days ago I came for cleaning and inspection. I stood there for about 15-20 minutes and an associate did not acknowledge my presence or call for assistance from her coworkers while she was helping other customers. I came back about 30 minutes later. One of my pieces needed to be sent out for coating but the associate said I don’t have warranty for this piece. I’m confident I do because it was sent for repair twice and diamond replacement once both of which were covered by the warranty. I was refused cleaning and inspection of my ring because the computer system was down and they couldn’t find my warranty info for the ring as well. The ring and the warranty was purchased about 4 months ago. This is my second visit in a row where the system is down. At this point it’s safe to assume the system is never up and running. The inspection and cleaning of my 4 pieces was done extremely fast that I don’t think the actual inspection was performed.
To sum it up the staff needs to be properly trained how to operate the computer system to look up customer warranty information, etc. not to mention basic customer service skills. And possibly system update if it’s truly down every time I visit as I’m being told.
