Capital One Bank offers a positive experience for customers looking to open accounts, with helpful staff and convenient services. During visits, customers have found employees, like Bob, to be super helpful and attentive. Making an appointment online is recommended for better service. Many customers appreciate the option to open accounts online, as demonstrated by a recent phone inquiry where a staff member guided a customer through the process of opening a joint checking account without needing to visit the branch. Additionally, ATMs are accessible 24/7 at branches, even when they are closed, providing added convenience for customers. Overall, Capital One Bank is recognized for its customer-focused approach and efficient service.
Don’t go there, is not the best place and the customer service is terrible.
May 2024
Capital One Ashburn customer service is horrible. I would give them zero stars if that was possible. We were at the branch on 4/27/24 at 11:20 AM. The representatives were rude. They were in a hurry to leave because it was getting to their close at 12:00 PM.
May 2024
One of the worst branches that I ever visited, I am ashamed to say I am a customer of Capitol one. With such a bad customer service attitude towards customers. Bank Manager is just as awful full of excuses and processes that doesn't make sense. I am seeking to relocate banks... ASHBURN branch is AWFUL!
