Capital One Bank offers a positive experience for customers looking to open accounts, with helpful staff and convenient services. During visits, customers have found employees, like Bob, to be super helpful and attentive. Making an appointment online is recommended for better service. Many customers appreciate the option to open accounts online, as demonstrated by a recent phone inquiry where a staff member guided a customer through the process of opening a joint checking account without needing to visit the branch. Additionally, ATMs are accessible 24/7 at branches, even when they are closed, providing added convenience for customers. Overall, Capital One Bank is recognized for its customer-focused approach and efficient service.
Worse experience ever! We are here to open a simple kids savings account and have some questions. Staff is not trained and kept searching on the website for answers. Might as well close out the branch.
May 2026
What's the point of a brick and mortar location when they require almost everything to be done online.
December 2025
Capital One used to be a great bank. They closed all the branches and now I found out since they purchased discover their debit cards no longer work and many international ATMs.
