We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.
Truist in Ashland, Va has the worst customer service I have encountered in a long time. I have spoken to the branch manager, Matt, and received no help. He told me to try to get help with yet ANOTHER phone call to headquarters. I am way beyond frustrated and will be moving my business to another bank.
June 2026
ATM always unavailable to deposit cash. They don’t even have updated machines where you can tap and make transactions on the inside.
