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February 2024 by Brian Trivett
Zero stars, worst company ever.
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February 2024 by Cari McDowell
We have had repeated issues with Amerigas. This year we scheduled a refill of our propane tank and the delivery guy came, said our tank was full, and left before my husband could go out to meet him. The tank was not full, but we were able to still use our fireplace. We tried to reschedule a new service. We were told that the delivery would occur between 20-26 Dec. The delivery came on 30 DEC with no call, email, text, or update for the new date. As the tank was now empty the delivery person left it disconnected. The calls we have tried to make to Amerigas go into an automatic loop where we can’t talk to a human and are unable to resolve our issues. We finally were able to speak with a human who said he was unable to help us but would have someone call us back. We are still waiting for that call. And we now have a full propane tank we are unable to use during the coldest part of the year.We had terrible issues with Amerigas about 2 years ago. Inhind sight, we should never have them a second chance. It is a terribly run organization and not only do I not recommend this company, I actively warn everyone who will listen to avoid them.
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January 2024 by Teanne Perry
If I could give zero stars, I would. Amerigas was "scheduled" to deliver gas to my 91 year old grandmother in November. It is now nearly Christmas, her gas tank is empty and her house is filled with nauseous and toxic gas fumes. I've been on the phone with an overseas call center since 9:00 am and it is now nearly 2:00 pm. I keep being placed on hold while the representative does research and checks her account but not once has anyone said they would come out today to deliver any gas. I have now been transferred four different times and spoken to four different people, and repeated the same story four different times becuase each time I am told there are no notes. She is unable to take her medications because she needs to take some of them with food. She can't cook the food to take her medication with out gas in the tank to cook. All I keep getting is a script and no solution or concern for her health. Of course we will buy her food, however where is the compassion and accountability. Needless to say we will be canceling service and switching companies.
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August 2023 by Stephen Sorrentino
Liars. Nothing they say is based in truth.Customer service is overseas.DO NOT USE this company.
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May 2023 by trim800
I am very dissapointed with my experience with Amerigas. They showed up to our office without telling us, filled our tank up and charged us $5.65 a gallon when propane is $3.33 in Northern VA. after many calls they negotiated and lowered their bill by 10 cents a gallon. Do yourself a favor and call any other gas company, but them.
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April 2023 by D B
Unload 0400 to 1200. Easy in and out for dry van, have tandems pulled up as far as you can, tight but easy if you use your space wisely. Quick unload.
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March 2023 by David Marine
UPDATE: cancelled Amerigas, tried to get them to sell me the 1000 gallon tank we had in ground, they denied the request saying they needed the tank. We scheduled to have the tank picked up after having it excavated. Of course, the date we scheduled for pickup came and went, and the tank still sits in our yard. Just got off the phone with overseas customer service again - they can find no record of the scheduled pickup of their tank.They will no longer transfer you to the customer resolution department here in the US that actually helped in the past - you are stuck with the overseas office.AVOID THIS COMPANY!!!Past Review:Years back Amerigas was a decent company. When you had an issue you could call the local office and the ladies took care of things efficiently. Now all calls go overseas. I missed 3 days of work waiting for an emergency delivery, that I was told 3 days in a row would be delivered the same day. Eventually when I threatened to cancel my service I was transferred to a customer resolution person in Baltimore, MD. She let us know we were not even on the emergency schedule, though the overseas people told us three days in a row we were on the emergency schedule and would receive a delivery within 24 hours. She (Baltimore resolution) was able get a delivery to us, but of the several hundred gallons we prepaid, they only delivered just over a hundred gallons. We've been trying for two days to get back on a delivery schedule, and given dates 2 weeks out. I've asked to go back to the resolution department, and we called 7 (SEVEN) times today. 2 "customer service" reps hung up on us. 1 stated he'd get in trouble if he transferred us to the resolution department. 3 said they were transferring us, and after about 30 minutes we were directed to take customer service satisfaction survey. The last person scheduled us for a delivery two weeks out, and again, said they'd transfer us to the customer resolution department but it didn't happen.We advised we want to either buy the tank in the ground so we can have another company deliver propane to us - or have it removed an buy a tank from another company. A week ago we were told this was an option, and that it needed to go to some corporate office to determine if they could sell the tank to us and at what cost. Today we were told that's not possible. Amerigas believes they have us cornered. So - we have set up with a competitor to bury another tank next to the Amerigas tank, and we'll pursue Amerigas legally to have their tank removed, and the 600 gallons of propane we pre-paid refunded.Avoid Amerigas at all costs - literally.
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February 2022 by MZH Syed
Very bad company paid extra for fast delivery but still making excuses no response very bad customer service horrible ! they don’t even deserve 1 star also
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February 2022 by Sherri Simons
Absolutely the worst propane company! Their service and response for on time deliveries is non-existent.
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January 2022 by Svetlana Hinaman
I set up an account on March 25 before we even bought the house on March 28 (2019). I explained that it’s a new house. 2 weeks after moving in, we go to turn on stove & it wasn’t working. We went outside & they took our tank even though I paid for a full tank & no one let us know. We called and apparently we had a gas leak & they took the tank & said they’d send someone to inspect. They brought us another tank only 25% full. A few days later they came & refilled the tank. I’ve tried calling customer support to see what’s going on with the tanks & they sent us a bill for 2 tanks when we only had 1(the other one was taken). I found out that somehow I have 2 accounts. I have no idea what happened to this day. It’s been 3 1/2 months since & no one has come to fix our crooked tank.
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January 2022 by Sammys Rental
very very bad experience. place an order with then and said they was coming in two day a week later nothing call again they said in two day a week later nothing went on for six weeks I had to switch to heat pump so we don't freeze to death, and call to cancel two times already they said they cancel, but I have got two bills from them one with past due notice. what a service.
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June 2021 by Cody Miller
I took many weeks to get Propane for my forklift, I called multiple weeks in a row to check to on my delivery status, they'd give me a date an each time the delivery never came.. It appears they are not eager to keep their customers and they even wont give out a local contact number.
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April 2021 by mary jones
This is the worst gas company in the world. I mean world. Their customer service is horrible and they lie so much to the customers. Ordered my gas and paid my bill still it takes 2 weeks to get a delivery. Went to the company lot in my area and the trucks are just sitting there. If you would stop firing your drivers for being sick you could run a better business. I will be calling all the news stations that will give this some attention. From the head office to the delivery drivers. Something needs to be done about this company. I’ve had to deal with them for five years.
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March 2021 by Stephanie Kurtz
I would not even give them 1 star. The customer service is horrible. They offer payment plans and say they lock in your rate but don’t. Repeated calls end in the same result- saying your rate is locked in and you get the bill and it has gone up considerably higher since the previous month. Do not buy or rent in a neighborhood that is exclusive to Amerigas.
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February 2021 by Rosy Mejia
very very bad experience. place an order with then and said they was coming in two day a week later nothing call again they said in two day a week later nothing went on for six weeks I had to switch to heat pump so we don't freeze to death, and call to cancel two times already they said they cancel, but I have got two bills from them one with past due notice. what a service.
