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January 2023 by Bobby Coomer
Chris came down from the norton store to big stone.So I go in to get a galaxy watch he mislead me on what I was paying I paid around 125 he says that is activation and fees and taxes and my bill will go up 12 to 14 dollars a month so I get my bill and it is like 72 dollars higher I call him he says o that is activation fee I said you told be that was the 125 I paid he said no that was just our fees have my 2nd bill now and it is up 27 dollars and he tells me it would be 12 to 14 so he tells you what ever he has to to make a sale if you use verizon go to a actual verizon dealer not russell carrier.
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January 2023 by Sarah Lane
Chandler, was very helpful in assisting me with my phone purchase and activation.
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January 2023 by Danny Damron
Fast service all questions answered couldn't be more happy !!
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January 2023 by samuel renfro
Lexie was pleasant, helpful and was very good at her job. Unfortunately due to a Verizon system, my phone was not activated until the next day, but that was out of the employees control. Highly recommend Lexie!
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January 2023 by Elaine Swiney
Chandler was very helpful. He seemed to be pleased to help with the new phone. He was knowledgeable, and personable. Great employee!
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January 2023 by Scott Burke
Great people, great service. Definitely would go back !!!
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January 2022 by Mari Durham
Jairus always goes above and beyond to help. Very friendly!
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January 2022 by Carla Cornett
Chandler at the Big Stone Gap Verizon store provided me with excellent customer service. He took the time to listen to all of my questions. He was very in tune with my particular needs and he took his time to make me feel important. He tried to do his best to go above and beyond to provide complete resolution with everything I mentioned to him. He did not make me feel rushed. He was very nice and he added the human touch. I was very impressed with Chandler. I rate him a 12 on a scale of (0-10) with 10 being the best.
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January 2022 by JoAnn Fisher
Victoria was great to work with me at Verizon in Big Stone Gap and even stayed over to help me with my phone! Very courteous and friendly person
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January 2022 by Jake Holt
Chandler is wonderful, stayed over an hour and half past the store closing! Excellent customer service/experience! Such knowledge and passion for making their customers happy! Thanks Russell Cellular and especially you Chandler!
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January 2022 by Paula Obrien
Extremely helpful and efficient. Highly recommend Victoria and the other staff. Great service and clean environment.
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January 2022 by Kim Klepper
Great customer service. So willing to help with any questions I had. Will definitely contact if I need further help ?
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January 2022 by Nathan Jones
Great staff and service. The best.
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January 2022 by Cynthia Rhoton
Jairus has always been willing to help out and try to help me solve my issues.
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January 2022 by Vanessa McNew
They were very helpful! Chandler showed us exactly what we needed, helped us with other questions regarding our phones, plans, and phone insurance! Our visit was quick & easy!
