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February 2024 by Ben Waddell
As a former ups employee I’m completely embarrassed of the manager in this store. I often stand in long lines and watch him sit in the back and fiddle around, not doing much, pretending to be busy while playing with his paper cutter. The entire line has watched him at times refuse to work and we all stand around wondering why he won’t come out to help. I’ve seen people leave the store because they get upset watching him sit in his chair doing nothing while his one employee deals with a line out the door.The last straw for me was waiting for him to notarize a document today while his employees kept apologizing and telling me he was “ in the bathroom.”… when he finally came out he said he doesn’t do notary work after 12 and refused to help.As a former ups team member I’m so embarrassed of the manager here. I love UPS but this is a good example of how one bad team member can ruin the reputation of a brand
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February 2024 by Anton Suvorov
I tried to notarize my document twice at this UPS location unsuccessfully. I showed up before 12pm but their notary had left already despite the fact that they are supposed to be on site from 8am to 12pm. Not OK.
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February 2024 by Jason Banuelos
Shipped an Amazon return from here, guy was super nice and I was out in 5 minutes :)
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January 2024 by Jonathan Gendron
They're great and efficient whenever I have a return!
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January 2024 by Jessie Beckett
Great customer service. Very simple Amazon return
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January 2024 by Bridget Parsons
I want to commend Brian of the Blacksburg UPS store. I recently had knee surgery and he went out of his way to bring a dolly to my car (on a very cold day) to save me from making six trips from the parking lot to the store with my six packages. I really appreciated his kindness. Thanks, Brian!
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December 2023 by T T.
I paid extra to have a package delivered in 3 days. After tracking the package it ended up being delayed and it took 4 days. I asked for a refund of the difference in price and was told they don't guarantee delivery dates. So why pay $20 more for an earlier delivery for a 17 ounce package ? Use USPS
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November 2023 by Gary Kolarcik
Thiss u p s store is fine and the personnel is friendly and professional, but there is no parking! NO PARKING!!
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November 2023 by Edwin Ramos
Condescending and very unhelpful. Will never use them again. Go elsewhere where you'll deal with someone that actually wants to help you.
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October 2023 by Chris Wood
Very helpful! The only downside is that they have no parking. I parked across the street in the USPS parking lot with lots of no parking signs. The staff got me in and out so quickly it wasnt a problem. It would be great if you could come up with a parking spot or two for 5 minute loading and unloading. Thanks!
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October 2023 by Kim Miller
Brian went above and beyond with attention to detail, kindness, preparedness, thoughtfulness and planning. He adapted to ever changing situations to get the job done. He is someone you want on your team.
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September 2023 by Robot_Girlyman
Fast and easy service with a kind and caring attitude showing that the employees care about their customers
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August 2023 by Uthman Alamri
Please ensure that you ask about the highest insurance coverage available for your package, so that you can be adequately compensated for its full value if it were to be stolen, similar to what happened to me. Otherwise, you may only receive $200 for a package valued at $2500, excluding shipping charges.
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July 2023 by HaRrY
I needed to make few copies and then ship out two packages. My friend at the comedy club at Virginia Tech have used their services in the past and highly recommended to me. They are very friendly and helpful professionals. Mr. Kevin made sure that the copies were right size and resolution. I will certainly recommend this place to anyone. You don’t need to drive to Christiansburg.
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July 2023 by Robert Sheffey
I almost didn't go after reading these reviews. Come to find out the staff were extremely friendly and the parking in back of the store only charged me credit card $0.25.
